EK-Quantum Momentum2 ROG Strix X570-i monoblock sits unevenly on motherboard.

xxShinobixx · 12 Jul 2023 at 16:20

What do you guys think, Is this normal or there is something wrong. I know there is no CPU mounted in now but the result is the same with CPU.

On the right side of the monoblock there are 2 stand-offs, which are there to protect VRM from being squashed. The thing is - there is nothing like that on the left side of the block (by the RAM slots) and that causes the whole thing to tilt and sit uneven. The right side bottoms out at the stand-offs and cant go further down, while the rest of the block has quite some distance still.
It is possible to fit the CPU in the socket and tighten it down but I'm pretty sure CPU height is less that that of the stand-offs. Once I have socketed the CPU and installed the monoblock it cause the whole motherboard to bend and I'm not sure the pressure put on the CPU is even on each side.

Has anyone with this mobo/block combo have different experience in fitting it? It just doesn't feel right for some reason.

Thanks in advance.

Mcnumpty2323 · 12 Jul 2023 at 17:02

yeah picture 2
just doesnt look right at all
i know theres an ek rep in forums
but sadly forgot their name

edited
@davido_labido
forgive me if i tagged the wrong person
my memory isnt the best

xxShinobixx · 12 Jul 2023 at 17:14

Didn't think it looked right either. Hopefully @davido_labido is the right person to weigh in.

Mcnumpty2323 · 12 Jul 2023 at 17:21

pretty sure its him
luckily they have an uncommon name
or i would never had remembered it

davido_labido · 12 Jul 2023 at 17:46

ooooou, this is a strange one - it doesn't look right that's for sure.

I think for this it would actually be best to contact support as, unfortuantely, I haven't got hands on with that product. I will also fire a message to some of the R&D guys and see if they have seen anything like that before.

https://customerservice.ekwb.com/hc/en-us/requests/new

Keep me in the loop though, if you need any help with support or anything, give me a shout.

xxShinobixx · 12 Jul 2023 at 18:08

davido_labido said:
ooooou, this is a strange one - it doesn't look right that's for sure.

I think for this it would actually be best to contact support as, unfortuantely, I haven't got hands on with that product. I will also fire a message to some of the R&D guys and see if they have seen anything like that before.

https://customerservice.ekwb.com/hc/en-us/requests/new

Keep me in the loop though, if you need any help with support or anything, give me a shout.

OK, i'll fill up the form now, just not sure what to put on. Nothing in the looks of the block make me think it's faulty per se, just looks like the way it fits in is strange (unless i binned some part or something). Will keep you posted.

Mcnumpty2323 · 12 Jul 2023 at 18:12

@davido_labido
Thanks mate
I Actually remembered the right name
For a change :cry:

davido_labido · 12 Jul 2023 at 18:13

Can you take a pic with the CPU installed as well?

I didn't tell the guys that there was no CPU installed and it was the first thing they enquired about.

xxShinobixx · 12 Jul 2023 at 18:29

I'll have to drain my current system as I am using the CPU an a different motherboard but rest assured there is not much difference. Will do this later on this evening and follow up.

davido_labido said:
Can you take a pic with the CPU installed as well?

I didn't tell the guys that there was no CPU installed and it was the first thing they enquired about.

davido_labido · 12 Jul 2023 at 18:37

xxShinobixx said:
I'll have to drain my current system as I am using the CPU an a different motherboard but rest assured there is not much difference. Will do this later on this evening and follow up.

aaah, if you have to do a lot of work for it, don't worry, if it is the same I will just pass that information on

Mcnumpty2323 · 12 Jul 2023 at 18:49

And great to see an ek rep in here

But
@davido_labido
Please,please,please
Ban me from that for sale thread you just put up
Or my missus will never forgive me :cry:

davido_labido · 12 Jul 2023 at 18:54

Mcnumpty2323 said:
And great to see an ek rep in here
But
@davido_labido
Please,please,please
Ban me from that for sale thread you just put up
Or my missus will never forgive me

haha, I have far more to put up yet, probably a good few thousand £££ worth. Just trying to figure out what I need to get rid of and what to keep

Drumroll · 12 Jul 2023 at 23:13

Those monoblocks would have a stand-off (black plastic O-Ring kind of thing). If only one side has it, you’re risking too much pressure on the side without them.

xxShinobixx · 13 Jul 2023 at 02:22

Alright, that took some work but i think i figured it out. I will be able to tell tomorrow but i believe it's the thickness of the thermal pads that is skewing the block. I've ordered some 0.5mm and some 1mm thickness to see how the block will sit with them.