Soldato
Hey all.
I've recently been visiting the forums a little more than I have in the past few years, so I figured I would drop a post here and just say that if you have any questions regarding EKWB, you're more than welcome to drop a post here and I will do my best to help. If you weren't aware, I was Alphacool rep for 5 years and I've been with EKWB for the last 11 months.
However...
1) I am not support. I don't have access to support or ordering systems or customer accounts. So don't ask me things like 'when will my order arrive' or ' x is missing a screw' or 'Can you check my RMA?' as the answer will pretty much always be no. If you have these kinds of issues, please, first contact the store you purchased the product from, then if that doesn't work, contact support. If you STILL run into problems after that, then you can mention it to me and I will see what I can do, but CS and RMA are completely other departments where I have no real say .
2) Keep it civil. I don't have to be here and honestly, I will just delete the thread and dip if it just becomes a huge mess . Constructive criticism is perfectly fine and I welcome it (without seeing the issues, we can't fix them) but obviously just keep it constructive.
3) If you have any awesome builds you want to show off, post them here on the OcUK forums we actually also have a place you can share, aptly called Share your build that we would love to see your work also!
4) Where possible I will obviously use OcUK links for any product recommendations etc. Make sure you try and do this too please! If they don't have the product, use EKWB links, don't link competitors please, I don't want this thread to be deleted
Let's see how this goes
I've recently been visiting the forums a little more than I have in the past few years, so I figured I would drop a post here and just say that if you have any questions regarding EKWB, you're more than welcome to drop a post here and I will do my best to help. If you weren't aware, I was Alphacool rep for 5 years and I've been with EKWB for the last 11 months.
However...
1) I am not support. I don't have access to support or ordering systems or customer accounts. So don't ask me things like 'when will my order arrive' or ' x is missing a screw' or 'Can you check my RMA?' as the answer will pretty much always be no. If you have these kinds of issues, please, first contact the store you purchased the product from, then if that doesn't work, contact support. If you STILL run into problems after that, then you can mention it to me and I will see what I can do, but CS and RMA are completely other departments where I have no real say .
2) Keep it civil. I don't have to be here and honestly, I will just delete the thread and dip if it just becomes a huge mess . Constructive criticism is perfectly fine and I welcome it (without seeing the issues, we can't fix them) but obviously just keep it constructive.
3) If you have any awesome builds you want to show off, post them here on the OcUK forums we actually also have a place you can share, aptly called Share your build that we would love to see your work also!
4) Where possible I will obviously use OcUK links for any product recommendations etc. Make sure you try and do this too please! If they don't have the product, use EKWB links, don't link competitors please, I don't want this thread to be deleted
Let's see how this goes
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