Ek screws and instruction issues...

David230 · 4 Mar 2017 at 11:20

Hi,

Firstly I just want to say my EK blocks and radiators are excellent and I have no issues having used only ek parts in my watercooling build to date.

What is a slight annoyance and I just wanted to see if others have had the same issue is either the goods come with a lack of screws, wrong screws, no screws or inaccurate instruction sheets! Love your products ek but your starting to get a reputation for me atleast a bit like certain flat pack furniture companies.

Small attention to detail and qa problems are failing you imo.

Its a very small issue but it can put an entire wc build on hold just for a few wrong screws!

David230 · 4 Mar 2017 at 17:03

Instructions are not difficult. They are just plain wrong.lol

I suppose I should include what it is that I have an issue with and its the 980ti wf3 waterblock and backplate.

They mention m3 screws for the waterblock when its m2.5. Then on the backplate kit they say m2.5x6 and provide me with m3's which don't even fit through the holes on the backplate! On top of that 6mm is not long enough anyway so its all over the place.

David230 · 4 Mar 2017 at 17:04

David230 said:
Instructions are not difficult. They are just plain wrong.lol

I suppose I should include what it is that I have an issue with and its the 980ti wf3 waterblock and backplate.

They mention m3 screws for the waterblock when its m2.5 (m2.5 screws provided so no biggy). Then on the backplate kit they say m2.5x6 and provide me with m3's which don't even fit through the holes on the backplate! On top of that 6mm is not long enough anyway so its all over the place.

David230 · 4 Mar 2017 at 23:50

Ignore thread length. Its thread diameter that is the main issue with the backplates not fitting. Atleast with the parts I got. Plus the fact that the only sizes you are left with out of all the screws you get are too short to go through backplate, card and block..

The two longer screws are required at the opposite end of the plate. Which is irrelevant in my case as its either right length wrong diameter or right diameter wrong length.

Its not an issue for me anyway as I have some m2.5x10's that I used.

David230 · 7 Mar 2017 at 18:19

EK Luc said:
Sorry about that

I'll make sure to let the guys at the HQ know about this.

Thankyou.

David230 · 8 Mar 2017 at 00:58

Sc00p007 said:
This sounds like a similar problem that i had. Turns out the correct screws were sellotaped to the inside of the boxes bottom opening lid. Had me sweating for an hour!!!

I found the screws ok in the compartment they were just the wrong ones in this instance. I quite like the way they design the packing on the backplates so that the screws have their own little compartment and marked with "open this side for screws."