EK Supremacy AM4 Mounting Backplate Rubber Grommet

deFiniLoGy · 17 Apr 2017 at 14:23

So I've purchased the AM4 Mounting Backplate set hoping to watercool my Ryzen 1700 using the Supremacy EVO I already have, but then I noticed the AM4 mounting kit is not compatible with the old Supremacy EVO rubber grommets because the screw holes does not line up.

I've already sent a support ticket to EK, but honestly I just want to direct @EK Luc attention to this. How can EK overlook this, I have no idea when was the rubber grommet updated but it doesn't cost EK much more to ship the AM4 mounting bracket with a compatible rubber grommet does it?

EK Luc · 18 Apr 2017 at 13:10

deFiniLoGy said:
So I've purchased the AM4 Mounting Backplate set hoping to watercool my Ryzen 1700 using the Supremacy EVO I already have, but then I noticed the AM4 mounting kit is not compatible with the old Supremacy EVO rubber grommets because the screw holes does not line up.

I've already sent a support ticket to EK, but honestly I just want to direct @EK Luc attention to this. How can EK overlook this, I have no idea when was the rubber grommet updated but it doesn't cost EK much more to ship the AM4 mounting bracket with a compatible rubber grommet does it?

Hi,

I already told them a while back. I will try to know if there was something done about it.

deFiniLoGy · 18 Apr 2017 at 14:19

EK Luc said:
Hi,

I already told them a while back. I will try to know if there was something done about it.

I was offered a gasket free of charge nonetheless, but yeah this should have been included in the first place imo.

GiraffePencils · 14 Jun 2017 at 09:44

I'm in the same boat

Bought the kit, no grommet
now I've had a pc in pieces for the last 2 days waiting to hear from my EK ticket

BRIGGBOY81 · 15 Jun 2017 at 21:48

what is this grommet you guys are on about? should i have used one to mount my evo to ax370 gaming 5.

deFiniLoGy · 16 Jun 2017 at 00:27

BRIGGBOY81 said:
what is this grommet you guys are on about? should i have used one to mount my evo to ax370 gaming 5.

Depends on which version if you have.

If you have the EVO AMD edition where the AM4 screws are pre-installed onto the block then no, it goes straight into the AMD backplate on your motherboard.

Otherwise, the full version of EVO requires you to replace the standard AMD backplate with a grommet insert with a EK backplate.

Instructions that comes with your EVO will tell you what you need to do.

BRIGGBOY81 · 16 Jun 2017 at 20:30

deFiniLoGy said:
Depends on which version if you have.

If you have the EVO AMD edition where the AM4 screws are pre-installed onto the block then no, it goes straight into the AMD backplate on your motherboard.

Otherwise, the full version of EVO requires you to replace the standard AMD backplate with a grommet insert with a EK backplate.

Instructions that comes with your EVO will tell you what you need to do.

Yeah I thought so fella.

Overlag · 17 Jun 2017 at 01:16

I just trimmed mine, it wasn't much to take off.