Email / Outlook help

[Richie]

Technically that's a trombone... Not him I was talking about.

Roy Castle

 

[AiiR]

I'll try keep this short:

Helpdesk, two operators, both using a shared helpdesk inbox.

Emails are getting ignored, so we need to implement something.

Any suggestions? Can we make every email a specific colour or something and only have it change colour once it's been responded to?

Cheers

Outlook is rubbish for this, sounds like you need a proper ticketing system?