Email wants £400 for unauthorised image use

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This sounds very like the PRS.

A scummy organisation that harasses small businesses (Particularly Garages, Hairdressers and other small workshops) and tries to bully money out of them for having the Radio on!

If you use music to make the environment better to work in, better for customers to wait around in etc. then you should be paying for it. If the use of music adds no value at all then don't play it.
 
Two developments on this:

1) An actual letter has arrived (dated 31 March 2016) asking for the £400 to be paid within 7 days

2) Contact has been made directly with the Press Association regarding the image and they have sent an email confirming that "whilst it was made available from PA via it’s wire and licensing services it appears the client had rights to distribute in a press release.

I have informed LCS of this discovery and the case has been closed with immediate effect and you should receive no further correspondence from them."

So hopefully that's an end to it. But let's be careful out there!

Good news. No doubt they won't apologie for not doing their work correctly.
 
Two developments on this:

1) An actual letter has arrived (dated 31 March 2016) asking for the £400 to be paid within 7 days

2) Contact has been made directly with the Press Association regarding the image and they have sent an email confirming that "whilst it was made available from PA via it’s wire and licensing services it appears the client had rights to distribute in a press release.

I have informed LCS of this discovery and the case has been closed with immediate effect and you should receive no further correspondence from them."

So hopefully that's an end to it. But let's be careful out there!

Send LCS a bill for £400 to cover your 'admin costs' of having to find out the license status of your image yourself, which is something they should have done before sending you a bill.

Give them 7 days to pay it.
 
Send LCS a bill for £400 to cover your 'admin costs' of having to find out the license status of your image yourself, which is something they should have done before sending you a bill.

Give them 7 days to pay it.

Exactly what I would do.
 
Send LCS a bill for £400 to cover your 'admin costs' of having to find out the license status of your image yourself, which is something they should have done before sending you a bill.

Give them 7 days to pay it.

Seriously, do this.
 
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