Enterprise Fax Solutions

kefkef · 11 Nov 2009 at 11:02

Anyone on here had any dealings with an email integrated fax solution? A customer wants to do away with all their fax machines and have the ability to send/receive faxes from their Outlook client (so exchange integration is a neccesity).

Cheers

Kef

#Chri5# · 11 Nov 2009 at 11:09

How many users?

I've installed GFI Faxmaker for users, which connects via Outlook / Exchange. Incoming fax routing needs some thought.

kefkef · 11 Nov 2009 at 11:22

At present it's for a new office block which will have about 200 users in it, will be replacing 10 fax machines. If it's succesful there will be rolled out for use by the rest of our customers who want this, and that would mean replacing a few hundred fax machines. So quite large scale i think.

Sin_Chase · 11 Nov 2009 at 13:01

I've been on the FaxPress courses and been hammered with the marketing schpiel but it was a good product. Just worked.

Been a while though, so potentially much better stuff about.

mr.bond · 11 Nov 2009 at 18:39

We've been running Rightfax for the past 7 or so years. One of the only systems which has never gone wrong in any way shape or form.

slylittlefox · 11 Nov 2009 at 19:13

A vote for Zetafax - easy to setup and configure, and doesn't need much explaining on the users side.

LizardKing · 11 Nov 2009 at 20:06

another vote for zetafax, ours only does 3 lines but works quite well!

palmy · 13 Nov 2009 at 22:21

Another vote for Rightfax here, seen quite a few major retail companies using it some integrated with mainframe and all sorts.

PAz · 13 Nov 2009 at 23:20

We use RightFax. Product is good, very stable. Their support sucks though

mr.bond · 14 Nov 2009 at 00:42

PAz said:
We use RightFax. Product is good, very stable. Their support sucks though

Use a company called Avanquest for support, second to none.

palmy · 14 Nov 2009 at 09:07

One of the retail companies I did some work for had Avanquest supporting their Rightfax implementation.

The consultant they sent was a joke, ended up missing lots of 'advanced' Rightfax settings in a migration and broke quite a few critical processes. Which I ended up fixing.

Saundie · 14 Nov 2009 at 10:00

Add another vote for Zetafax. Never had any problems with it.

mr.bond · 14 Nov 2009 at 12:42

Either you've been unlucky with Avanquest, or I've been lucky.

morfmedia · 15 Nov 2009 at 12:32

Rightfax is used by a lot of big companies, FTSE100 and finance companies etc. Heard a few horror stories but it still seems to be in use....

PAz · 15 Nov 2009 at 14:51

mr.bond said:
Use a company called Avanquest for support, second to none.

So do we. And they can't fix my upgrade issue and have now stopped responding all together.

mr.bond · 15 Nov 2009 at 18:16

I've never had problems like this with them, good luck and thanks for the info.

palmy · 15 Nov 2009 at 22:32

PAz said:
So do we. And they can't fix my upgrade issue and have now stopped responding all together.

When Avanquest get stuck they stop responding/go slow. Exactly what I experienced, ended up just taking them out of the picture all together.

kefkef · 16 Nov 2009 at 19:41

Going to have a look at Zetafax and RightFax.

Cheers guys,

kef

Nikumba · 16 Nov 2009 at 23:35

We use a product called IMPS from a company from European Prescence, works well

steinooo · 27 Apr 2010 at 11:26

how does incoming fax routing work?? I just dont get it?