er i think i may have just got a job
- Thread starter movingtables
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![A[L]C](/styles/overclockers/avatars/7.png){kind=avatar}
Soldato
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congrats mate,
Now tell them to roll out the cable in Maidenhead
ALC dont count ya chickens mate, i was on 36k at 21 IT Consultant in london, now on 28K at 28 lol, summat went wrong there
prefer the job though and company car makes it all the more worth while
Now tell them to roll out the cable in Maidenhead
ALC dont count ya chickens mate, i was on 36k at 21 IT Consultant in london, now on 28K at 28 lol, summat went wrong there
prefer the job though and company car makes it all the more worth while I concur.. dont forget cox green - we need cable!Datamonkey said:congrats mate,
Now tell them to roll out the cable in Maidenhead
ALC dont count ya chickens mate, i was on 36k at 21 IT Consultant in london, now on 28K at 28 lol, summat went wrong there
36k at 21... nice
Ive got a baby too - soooo expensive lol
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cheers guys.
works out about £16K with bonus paid quartly if you turn up on time and dont pull lots of sickies lol..
works out about £16K with bonus paid quartly if you turn up on time and dont pull lots of sickies lol..
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Oh i just rememberd an important detail. all my NTL services will be free. saving me about £70 month. 
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***UPDATE****
did 4 weeks training and went on the phones for the first time tonight.
worst day of my life.
i basicaly went to bits on the phone and had some kind of panic attack.
spent the rest of the night listening to other peoples calls.
sadly i wont be going back and im gutted.
why oh why did i bother.
did 4 weeks training and went on the phones for the first time tonight.
worst day of my life.
i basicaly went to bits on the phone and had some kind of panic attack.
spent the rest of the night listening to other peoples calls.
sadly i wont be going back and im gutted.
why oh why did i bother.
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DAvE18 said:
just havent got the nerves for it.
supporting stuff like wireless networking i havent got a clue.
i can t use their b-spoke systems its confuising to say the least.
i need a rock to crawl under lol.
heh dont worry about it m8, some folks like my m8 just cant do phones at all.
wireless and so in isnt that bad though, try just going back and sticking it out for a week get some cash and see if after a few days you can hack it.
wireless and so in isnt that bad though, try just going back and sticking it out for a week get some cash and see if after a few days you can hack it.
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DAvE18 said:
well i've officially left now and i got £1k during my 1 months training so not all lost.
i guess i tried :/
dam i feel so releived i've left
Soldato
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sorry to hear that dude,
but working in a call center is not the best place to start.
You get all the crap calls, irate customers whom have been on hold for god knows how long an such.
I near enough always lose my rag when on the phone to call centers, just winds me up getting passed from pillar to post. Always make a point of apologising when all is done though
so i aint that bad i guess.
Get up dust ya self off and find summat better dude.
Do not put the experience on ya cv though
but working in a call center is not the best place to start.
You get all the crap calls, irate customers whom have been on hold for god knows how long an such.
I near enough always lose my rag when on the phone to call centers, just winds me up getting passed from pillar to post. Always make a point of apologising when all is done though
so i aint that bad i guess.Get up dust ya self off and find summat better dude.
Do not put the experience on ya cv though
movingtables said:
Sorry to hear that man
I got the job in the end. I work Saturdays and Sundays and I get my first ever proper wage next Tuesday! No doubt I'll only get a £1 as the rest will go towards emergency tax
Last edited:
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thanks for the nice words guys.
oh and Meatball better luck than me m8 lol ....
oh and Meatball better luck than me m8 lol ....
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***update 2 ***
The company keeps emailing me asking me to go back, they say i can change my mind and go back.
anyone know how to overcome using a phone fears? lol
The company keeps emailing me asking me to go back, they say i can change my mind and go back.
anyone know how to overcome using a phone fears? lol
The hardest part is the first few days of taking calls, after that its a breeze.
Don't worry about not knowing all the techy stuff, you will be able to guide the customer through the whole setup in your sleep after having done it for at least 20-30 times in one day.
If you get stuck just put the customer on hold (let them know first e.g. "just checking your account details", "systems are slow, please bear with me", "need to speak to my colleague about this", etc.
Don't worry about not knowing all the techy stuff, you will be able to guide the customer through the whole setup in your sleep after having done it for at least 20-30 times in one day.
If you get stuck just put the customer on hold (let them know first e.g. "just checking your account details", "systems are slow, please bear with me", "need to speak to my colleague about this", etc.
Good for them - Seem to remember it being telewest and they actually have a pretty good HR team AFAIK.
There are ways to combat fear on the phone. There training team ought to be able to help with it. Then again it's been 6 years since my first customer care role so it's been a long while.
First - Don't be afraid to tell a customer you are new. Most callers that are human will give you more time if you are obviously trying to help.
Second - Remember it is not anything about you they are annoyed with. It's not even the company most of the time! They are normally frustrated and feeling pretty useless for having to call you.
Third - When you are starting out don't try and do everything at once. Learning a new system for the first time IS confusing but after a few months you will most likely not even think about using it. Listen to the customer, ask the questions you need to then don't be afraid to use the hold button while you work out what to do!
What you feel at the moment is called Concious Incompetence - you Know that you don't know enough to help. It is frustrating as hell but perfectly natural. Don't worry the next step is Concious Competence... where you know what to do but have to actively think about it... then follows Unconcious Competence... the state of most call centre peeps when they don't have to think about the problems at all any more!
It really does always get easier! Phone work is at least some part of any job. If you have good support go back to it and try to beat it! The company has already invested a few thousand pouns in you they will persevere... they chose you for a reason and they don't normally screw up that badly!
There are ways to combat fear on the phone. There training team ought to be able to help with it. Then again it's been 6 years since my first customer care role so it's been a long while.
First - Don't be afraid to tell a customer you are new. Most callers that are human will give you more time if you are obviously trying to help.
Second - Remember it is not anything about you they are annoyed with. It's not even the company most of the time! They are normally frustrated and feeling pretty useless for having to call you.
Third - When you are starting out don't try and do everything at once. Learning a new system for the first time IS confusing but after a few months you will most likely not even think about using it. Listen to the customer, ask the questions you need to then don't be afraid to use the hold button while you work out what to do!
What you feel at the moment is called Concious Incompetence - you Know that you don't know enough to help. It is frustrating as hell but perfectly natural. Don't worry the next step is Concious Competence... where you know what to do but have to actively think about it... then follows Unconcious Competence... the state of most call centre peeps when they don't have to think about the problems at all any more!
It really does always get easier! Phone work is at least some part of any job. If you have good support go back to it and try to beat it! The company has already invested a few thousand pouns in you they will persevere... they chose you for a reason and they don't normally screw up that badly!