Yep exactly. Myself and colleagues have had a bit of a laugh and friendly chat with the officials there. The contrast is night and day.![]()
I prefer flying into Newark because it only takes 20 minutes to get home from there vs an hour or two to get home from JFK but I definitely wouldn't say CBP are any friendlier there.
Last time I flew into Newark it took over an hour to get through the US Citizen/Permanent Resident line (and the officer didn't say a word to me). The queue for visitors was absolutely massive so they must have been waiting for hours.