Why can't I connect through my charger?
To give you a smooth and reliable experience on Intelligent Octopus Go, we’ve updated how we connect with your EV and charger.
If both your EV and charger are compatible, you’ll automatically be guided to integrate with your EV.
Why?
Simply: EV integrations give us much better data.
Your EV can tell us its exact charge level. This allows us to charge it to the level that you set in your preferences accurately, getting you to the level of charge you need by the ready by time that you set.
A charger integration works by ‘topping up’ your battery by a relative amount, which is less precise.
(Don't worry, if your EV isn't compatible but your charger is, you'll be able to connect via your charger as usual!).
Want to use your charger anyway?
No problem. If you’d prefer to use your compatible charger for your smart charging, just let us know here and our team will enable that for you.