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Evga 780 Ti - Failed

Ben @ EVGA said:
Hi Craig

I am afraid I can do nothing without an email from you. Still not received anything nor Dominik when I checked in with him on Friday.

To confirm the email address - [email protected].

Please try just a mail without the attachment in first instance.

Thanks
Ben
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I have emailed you both ten times now be it with one of you cc'd in or with individual emails.

I have now just sent another set of emails one with and one without attachments, everyone else appears to be receiving my emails.
 
So in the end I decided to keep this card and give it a chance.......

Well I am not even joking but just now I was minding my own business sausage in hand and suddenly driver crash then the card spools... I look over to my case and the motherboard shuts down pc hard cashes big bright flame off the end of the 980 glowing hot for about 1 whole second. I run to the mains wall turn power off disconnect.

Hoping the card didnt take anything with it, seems as though everything is fine, I have backup card in there no problems at all with psu/mobo/ram/cpu/ etc.

What a new years day this turned out to be /o\.
 
I think evga need to send you a brand new card instead of these re-flowed gimmicks that seem to be very prone to breaking down again. The condition of the card was bad enough, I'd doubt if a card in that state was sent to them that they would have accepted the rma. Yet apparently its good enough to send to a customer?

On the plus side rma should be quick with the uk centre.
 
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Gerard said:
I think evga need to send you a brand new card instead of these re-flowed gimmicks that seem to be very prone to breaking down again. The condition of the card was bad enough, I'd doubt if a card in that state was sent to them that they would have accepted the rma. Yet apparently its good enough to send to a customer?

On the plus side rma should be quick with the uk centre.
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There is a UK centre now? Thing is it appears to be the case that the rest of the rig is fine however I won't know until I run some tests and im just worried that the way that thing fired up it did maybe cause some unseen damage.

I hate how this has dragged on and had so many hickups now makes me look like a whining child but i literally have had the worst luck through the entire process.

It all started way back when I originally received the dead 290X from ocuk(not blaming ocuk you are all lovely) then the unstable 290's after rmaing and buying new cards. Then the first 780Ti was unstable then the replacement one eventually died, then evga sent me a 980 which turned out unstable and now finally the hiroshima bomb that happend tonight captain firework.

:rolleyes::o
 
Hi,

just answered on your email. Like stated in the email, one of the cards send in did work without any issues so I would also recommend to check/RMA the PSU and the mobo. The card for cross test do need much less power and might not show power issues.
 
Gerard said:
I think evga need to send you a brand new card instead of these re-flowed gimmicks that seem to be very prone to breaking down again. The condition of the card was bad enough, I'd doubt if a card in that state was sent to them that they would have accepted the rma. Yet apparently its good enough to send to a customer?

On the plus side rma should be quick with the uk centre.
Click to expand...

I had to Rma a 780ti to EVGA once, what i got back was a typical reflowed wonder, it was dirty and scratched and it screeched and whined like a cat on heat. it worked ok and in the end i sold it and bought a 980 strix, i just couldnt face all the hassle of the rma again.
 
Usually our RMA replacement products are pretested and this should not happen. If you receive a faulty replacement in RMA we do also arrange a UPS Pick Up cost free and usually not need more then one day in our office till the next replacement is shipped.
 
EVGAdominik said:
Usually our RMA replacement products are pretested and this should not happen. If you receive a faulty replacement in RMA we do also arrange a UPS Pick Up cost free and usually not need more then one day in our office till the next replacement is shipped.
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You have been lovely Dominik in trying to get this resolved, I have had no issues with my other evga products, or anything else purchased from OCUK or yourselves.
 
I must say however today after the EVGA 980 Superclocked ACX 2.0 was returned I have received as a replacement a 780TI after being told I would have a 980 returned to me, the part number out was a 980 FTW aswell so I am not sure what to make of this at the moment.

I won't receive any response now till next week about this so I am stuck, \o/, ugh.

Just to make it clear, I was sent out a 780 TI -

On my RMA I was sent out a 04G-P4-2986-KR - 980 FTW -

I have had a new 980 FTW automatically registered by yourselves on my EVGA support profile however I have not received a 980 I have received 780Ti.


:D:D:D:rolleyes:
 
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Seems legit.

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Hi Allnamestaken, this was a mix up and we have to apologise for this! With RMAs you never get Downgrades as long as nothing was aggreed. In this case we need to pick it up again and send you the right one.. Already waiting on my desk ;) just drop me an email with your account deatails and OCUK in subject matter to [email protected] then I will organise this.
 
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