evga customer service

hk3948

hk3948

hk3948

Associate
Joined
25 Oct 2004
Posts
510
to those of you out there have had to rma an evga product through evga, how did you find the customer service. i have gone three weeks with no pc as my 680i decided to pack. i have rung the european and british contacts found on there websites numerous times. each time, they have been extremely apologetic reassured that something would be done if i email them giving details of the situation. the british contact in particular answers his phone at best 1/10 times. none of them have once got in touch with me although i have been quite persistent.
i ended up getting in touch with the usa hq and they provided me with am rma within 24hrs via email, but i was presented with a probelm in that, they claim they can only post it back to an american adress. looks like im going to have to buy another mobo as i need a new pc and am fed up with this crap. what a joke
 
the board is definitely gone. i had it up and running for a month before it died, but ive deduced that it is definitely the board. overclockers wont do anything because i dont have the socket protector which seems strange considering evga dont even care if it is returned with the mobo or not. when i spoke to evga usa they told me they could only return to an american adress and the uk contact has been completely useless. he never answers the phone and when he does, i end up going another week without hearing anything from him. its appaling service
 
is that really the case. ive been told by the retailer that after 28 days of purchase, i have to go through the manufacturer and that it is nothing to do with them. things were made even worse because in no way did they inform me that the motherboard had to be sent with the socket protector and so i was initially given an rma with the retailer. after spending £10 on special delivery to them, they returned it within 2 days completely unchanged, with a note claiming that warranty had been voided as the socket protector was missing. to top things of, they had the cheek to say that i would be charged £10 as an inspection fee and for the postage costs back.
 
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wja96, that was a very interesting post you put up. no, im afraid i did not get the socket protector, i did email you about it a couple of times but had no reply. im not sure if they have actually charged me, i havent yet recieved a bill. with the returned untouched mobo i got a note stating that i would be charged for inspection, which im assuming means the fact that they had to look at the product and realise there was no socket protector. so, from what i gather from your posts, the retailer is responsible for product falts within the first 12months and unless the fault is down to the processor socket they cant reject the rma just for a missing socket protector?
 
whats strange in this case is that i spoke to evga directly and they stated that the socket protector was not necessary for the rma to go forward, so i'm really having trouble understanding why this certain retailer is so adament that it be sent back with the protector
 
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