Exchange 2010, active sync and phones

mrbios

mrbios

mrbios

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I'd like to setup exchange 2010 to allow phones (blackberries, iphones, WP7) to connect and sync with email.

I'm not exactly sure where to start with this, i know i have activesync enabled within exchange but apart from that i don't know why phones won't connect.

Not really sure what to ask for in the way of advice for this except where do i start, do i need to install any additional parts to exchange (single server setup) so any advice from the beginning would be useful?

Blackberries and iphones both just give connection failed, windows mobile 7 gives me the message that the server doesn't support active sync.
 
Thanks Burnsy i forgot all about that site, this is the error im getting:
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.

Test Steps

Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.

Additional Details
Headers received: Connection: Keep-Alive
Allow: OPTIONS,POST
MS-Server-ActiveSync: 14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Wed, 10 Nov 2010 17:52:21 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET

Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it

Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Click to expand...

And links me here: http://technet.microsoft.com/en-gb/library/dd439375(EXCHG.80).aspx but my minds in no state to make sense of that right now :p

EDIT: actually, yes i am, i was greeted by a wall of text and my instant responses was "oh for god sake" but upon actually reading it's not so hard, testing it out now.

EDIT AGAIN: YES! it says successful now, now to test it on my phone...
 
Last edited:
WOHOO thank you Burnsy that link was exactly what i needed to resolve the issue, phones now receiving messages :D

Just to finish off the thread all i had to do was this:
# Open Active Directory Users and Computers.
# On the menu at the top of the console, click View > Advanced Features.
# Locate and right-click the mailbox account in the console, and then click Properties.
# Click the Security tab.
# Click Advanced.
# Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.
Click to expand...

Fantastic, i was expecting a plethora of settings to trawl through to get this running, never expected something so simple :)
 
Penguin said:
as far as I'm aware yes, it also gave me some gip when moving a mailbox from 2007 to 2010 once
Click to expand...

Ahhhhhh i wonder if that was the cause of my issues during my 2003 to 2010 migration, 2 of 3 accounts which are domain admins had issues migrating and I couldn't work out why, lucky it was just me and my colleague and neither of us had anything of importance that wasn't backed up so we just abandoned them.
 
Just a little thread hijack :)

I honestly didn't think Blackberry's supported ActiveSync.
We've been using the "closed" system of Blackberry's and a BES server.
However I really wouldn't mind being able to remove the BES server from our systems.
So Blackberry's can ActiveSync like an iPhone or Android?
 
Apparently not as i haven't got it working :p

I forgot that activesync was specific to windows mobile, got mine working, was chuffed to bits about it and went along my merry way

But upon trying to connect a blackberry and an iphone today they don't work obviously. The blackberry here is quite old, it's got an option to connect to outlook webapp but no matter what settings i try it won't work, it's been suggested to me to go to the users blackberry settings page from their providor (the online one) and set it up there, personally never used a blackberry so i've no idea if this will work but it's my next port of call.

As for the iphone i've no idea
 
Aye - I can confirm iPhones are fine with ActiveSync.
We've got at least a dozen of them that connect to our system.
 
mrbios said:
Apparently not as i haven't got it working :p

I forgot that activesync was specific to windows mobile, got mine working, was chuffed to bits about it and went along my merry way

But upon trying to connect a blackberry and an iphone today they don't work obviously. The blackberry here is quite old, it's got an option to connect to outlook webapp but no matter what settings i try it won't work, it's been suggested to me to go to the users blackberry settings page from their providor (the online one) and set it up there, personally never used a blackberry so i've no idea if this will work but it's my next port of call.

As for the iphone i've no idea
Click to expand...

Blackberries will not natively connect to exchange.

Get Blackberry Enterprise Server Express installed and use that as an intermediary box. Far better than using the redirection of BIS, and gives you granular control of pretty much all aspect of the blackberry devices.
 
Got the iphones going now, even though the previous fix is intended for domain admins it worked for them even though they aren't domain admins.

As for blackberries we only actually have one person trying to use his blackberry at the moment so we'll go for the route of BIS which i only found out about the other day, if we start getting more then i'll look at the possibility of a BES server.

Thanks for the help everyone, just waiting for the blackberry user to sort out his BIS details then i think im all done :)
 
a quick semi-hijack of the thread; one of the advantages of using BES express is that one can use a normal data plan (i.e. no additional BIS) for blackberry devices, my question is whether one can use BBM in this set up?

Cheers
 
nrh1703 said:
a quick semi-hijack of the thread; one of the advantages of using BES express is that one can use a normal data plan (i.e. no additional BIS) for blackberry devices, my question is whether one can use BBM in this set up?

Cheers
Click to expand...

Uhm. BIS is the "internet" usage of BB.

BES requires a contract.
 
Sin_Chase said:
Uhm. BIS is the "internet" usage of BB.

BES requires a contract.
Click to expand...

Does it?

I have an o2 PAYG SIM here, in a pearl, attached to our BES Express server.

The BES server pushes all the necessary service books to the device and I have no blackberry plan on the SIM nor have used the o2 BIS web portal to configure the device.

Internet, email, bbm etc all work fine.
 
Our local telcos mess up contracts on mobiles using BES all the time and while data will work BB services will not.

Once on a BES contract the mobiles receives an SMS indicating as such.

BES does NOT work on our networks with JUST a data connection. Maybe it is a telco limitation in Jersey but I can categorically state you cannot use BES here without the provider messing with your contract setup. Maybe they are firewalling off BB services unless you pay the extra... *shrug*
 
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