Exchange 2010 User - blank message body

MikeHiow

MikeHiow

MikeHiow

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Joined
26 Oct 2004
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I have a weird issue with one single user.

When receiving an email, all headers are in tact, attachments are present but the message body appears to disappear.

This has been double checked with OWA.

The mailbox was originally migrated from SBS2003 if that makes any odds?

I'm lost - I just thought I'd ask around before ditching all of his emails and recreating the mailbox.
 
Hi what version of Outlook client is the user using?

I had this issue with a migration from SBS 2003, have you tried recreating the users mail profile?

I know this sounds stupid but it fixed one of our users issues.

Tom
 
Just to let you know Outlook 2002 is also not compatible with Exchange 2010.

Also have you tried viewing through Outlook web access to see if the mail can be displayed?

If it can then it is obviously a client side issue.

Tom
 
Last edited:
YoungThomas said:
Just to let you know Outlook 2002 is also not compatible with Exchange 2010.
Click to expand...
This is very important to be aware of. I have come across this issue in Outlook 2002; upgrading to Outlook 2003 resolved the problem immediately. Although from what you say, the issue is present when the mailbox is viewed in OWA. In that case, and it's just one user that is affected, I'd say it's probably not worth spending time on investigating further, and just recreate the user's mailbox.
 
If it displays fine in OWA (Sorry your post doesn't make that clear :))
Then its most likely its a corrupt OST file on the client PC, just close outlook rename the file and open outlook again, it will recreate the file. Once all is good delete the old ost file.
 
Does it display the message body as an attachment? I had a similar problem in that all emails to a particular person were showing as a blank email with an attachment containing the body - mainly happened with html emails.

Turned out to be a corrupted .nk2 entry on the senders end - once they had deleted the entry in outlook, then resent it worked fine.

Might not be relevant, but sounds similar :)
 
Get the user to close down outlook and turn off their phone if they have a synced mailbox. Send a test message.

1) Check OWA, if the message is fine then it is a client side issue.
2) Check Outlook.
3) Check OWA after checking Outlook. Has anything changed?
4) Does it happen from any source (internal or external)
5) Does it happen to EVERY message or only some?

I've had an issue where some crappy AV (AVG) was stripping content out of emails when it fancied. I was sent on a wild troubleshooting goose chase (headers even said AVG but the IT admin told me that there was no AV).

Once you know if it is server or client then you should be able to start narrowing down what is happening.
 
Agreed with Knubj3, OWA should be your starting point as that is all server side content. The Message Headers may indeed confirm they are being scanned by AV (ForeFront used to ditch message bodies for us occasionally under certain conditions).

The full message headers might tell you more.
 
I did indeed check OWA as I stated in the OP.

The user assured me Outlook was not running, so when the test email body disappeared it certainly seemed to point towards a server issue.

Further testing showed it was AVG on the client only doing this for his additional mailbox he had access to. I guess outlook was running :p

I've no idea why it had AVG, but now that's gone the issue is fixed.
 
I hope you single the user out for "special treatment", such as reducing his prohibit send limit to 1mb :)

Glad to hear you got to the bottom of it!
 
MikeHiow said:
I did indeed check OWA as I stated in the OP.

The user assured me Outlook was not running, so when the test email body disappeared it certainly seemed to point towards a server issue.

Further testing showed it was AVG on the client only doing this for his additional mailbox he had access to. I guess outlook was running :p

I've no idea why it had AVG, but now that's gone the issue is fixed.
Click to expand...

Haha! Sounds like you had almost identical issue to me then. Glad I could help!

The lesson I learned is that never trust anyone; users, advanced users, even "it admins" because they are all pathetic.

If you want something done, you gotta do it yourself! :)
 
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