Exchange gurus - assistance please!

Pestilence

Pestilence

Pestilence

Soldato
Joined
22 Feb 2008
Posts
11,108
Hi folks,

If anyone is familiar with Exchange 2007 I'd appreciate a little help. Basically, I have a bunch of users whose mailboxes are set to auto-forward all email to another address, and also deliver to the mailbox.

All works ok, though sometimes the mail isn't fowarded -- usually, when it's a reply to an original email.

So, let's say we have three users. User one sends an email to 2 and 3, who have the forwarding set up.

This initial email is delivered to the alternative (auto-forwarded) address of 2 and 3 with no problem.

User 2 then send a reply to all to this message. User 1 receives the reply, but User 3 ONLY gets the reply into their main mailbox. It is NOT auto-forwarded to the alternative as it should be.

Is this by design? Seems a bit idiotic if so...
 
We do a similar sort of thing here, forwarding emails to sales users personal email addresses, none of them have reported this as an issue but that usually means nobody has tried.

Have you checked the message restrictions on each of these users?

is it just internal or external mail not being delivered?
 
Thanks for the response. :D

The problem appears to be with external (admittedly, it hasn't been reported internally so not sure if it also occurs there, and I haven't tested it with solely internal addresses yet).

Basically, the address that the original mail is sent to is internal. This then forwards to the external address. It all works fine unless someone sends a reply to the initial email to everyone's internal addresses. The reply is received just fine to the internal mailbox, but doesn't get forwarded to the external as the original mail did.
 
Hmm, I think I had this before.

We had a staff member with an internal email address that forwarded all mail to his personal external address. This worked fine when internal people sent him mail but if external people sent him email the forwarding would fail.

It turned out that this was because of the way forwarding was enabled (Person A sends Account B address and the system forwards it to Account C but makes it look like it came directly from Person A) Exchange is not allowed to 'fake' the external domain so is unable to forward the email.

We never fixed it but I believe if you setup the forwarding in Outlook to forward it as an attachment it would work as expected.
 
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