OK so just an update to this - I got a phone call from a woman claiming to be Expansys' customer service manager last week, saying she'd read my review on TrustPilot and wanted to see if I was still having problems. She said she'd been brought in to address all the negative feedback about Expansys and to reassure customers that the problems they had experienced were just as a result of an office move.
I told her that I had finally received my refund after getting my bank involved, and she asked me if I'd consider shopping with Expansys again. I said no, but she said as a goodwill gesture they'd send me some vouchers to say sorry.
Surprise surprise, no vouchers have ever appeared in my inbox. But hey, at least there IS someone listening to customer feedback!
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