Facebook Account Hijack

kitfit1 · 27 Oct 2015 at 21:18

A friend has had her Facebook account hijacked this morning. Her email and loggin password have been change and by the looks of it, all of her alternatives have been removed as well (mobile and alternate email notifications). Facebook's online methods of getting back in just don't work. Has anyone else had this happen and if you did, how did you get control of your facebook again ? Been driving me round the bend for last couple of hours trying to help her out, but i don't use it myself, so am not familiar with it.

dowie · 27 Oct 2015 at 21:21

best contact facebook

DaleTheWhale · 27 Oct 2015 at 21:32

The account should be resettable through using her email address, they'll send a password reset link, is that not available?

kitfit1 · 27 Oct 2015 at 21:36

ThaReaperGuy said:
The account should be resettable through using her email address, they'll send a password reset link, is that not available?

No, because the hacker has replaced her email addy with there own and then deleted all of her email and alternate email addy's.

alx · 27 Oct 2015 at 21:51

kitfit1 said:
No, because the hacker has replaced her email addy with there own and then deleted all of her email and alternate email addy's.

I'm guessing the only way would be to contact Facebook directly and explain the situation. They should have a record of the registered email address before the account was hacked/email changed and hopefully they'll allow her to use that to reset it (or maybe even her mobile number before it was removed).

The problem might be getting them to believe you/her but hopefully she'll be able to verify it somehow.

kitfit1 · 27 Oct 2015 at 22:03

alx said:
I'm guessing the only way would be to contact Facebook directly and explain the situation. They should have a record of the registered email address before the account was hacked/email changed and hopefully they'll allow her to use that to reset it (or maybe even her mobile number before it was removed).

The problem might be getting them to believe you/her but hopefully she'll be able to verify it somehow.

I'm slowly coming to the same conclusion. Have managed to upload her driving license to them to prove her identity, so waiting to see what they say. But it looks like the only way to deal with this is going to be a phone call. It does seem stupid that all you have to do is use one of hundreds of facebook password crackers to have full control over some one's account, but on the other hand, facebook make it as difficult as possible to regain control of your account. Bloody glad i'm not part of that god forsaken hole lol

Greebo · 27 Oct 2015 at 22:12

And this is why you have Random number generator linked to your mobile for all new log ins from unrecognised devices

OspreyO · 27 Oct 2015 at 22:31

Greebo said:
And this is why you have Random number generator linked to your mobile for all new log ins from unrecognised devices

Er what?

Jimbeam3678 · 27 Oct 2015 at 22:36

I'd like to know more to

Jimbeam3678 · 27 Oct 2015 at 22:49

Oh that I thought it was some fancy app which did all

Greebo · 27 Oct 2015 at 22:58

Moses said:
There's two step authentication with Facebook, if you activate it.

https://www.facebook.com/settings?tab=security&section=approvals&view

That's the one. Nobody can hack in without having your mobile.

OspreyO · 27 Oct 2015 at 23:04

I was wondering.

Tefal · 27 Oct 2015 at 23:06

So if he's changed the email that means he has access to her email account because it asks for confirmation

Simon · 27 Oct 2015 at 23:18

Probably the same password for email and facebook

The_Abyss · 28 Oct 2015 at 00:01

kitfit1 said:
But it looks like the only way to deal with this is going to be a phone call.

The horror.

kitfit1 said:
facebook make it as difficult as possible to regain control of your account. Bloody glad i'm not part of that god forsaken hole lol

It is just a phone call! Probably hasn't changed password for years and shares it across other online accounts too.

MissChief · 28 Oct 2015 at 01:40

As above, if it started in one place it was likely her email account. And, like some less tech savvy people, she's likely using the same password (or a variation) on every site. Start with her email account and go from there.

scorchisio · 28 Oct 2015 at 02:24

Is it possible she posted some bad things and is now claiming it wasn't her she was hacked? Saw it on Jeremy Kyle.

kitfit1 · 29 Oct 2015 at 11:25

This is all sorted now she has regained control of her Facebook account. For those that might be interested, don't waste your time trying to phone them, there is NO phone support from Facebook at all.

Freakbro · 29 Oct 2015 at 12:13

I recently got accused of trying to hack someones Facebook account

confused

I was told the person had received an email saying their account had been attempted to be logged in to using [A mobile Device] from [a small village in Linconshire]

Now, the person telling me knew I had said mobile device and the IP address it came from was her house and I had been there at the time a few days earlier.

I was a bit mad to be accused tbh and got a bit shirty saying the whole story was a load of ******* because at the very least they would not be able to pinpoint a village from an IP address, at least not without a court order. Is that right?

I even tried to prove the point by using an online IP checker which just came up as 'Sheffield UK' - stupid woman wasn't interested in listening then.

OspreyO · 29 Oct 2015 at 12:19

kitfit1 said:
This is all sorted now she has regained control of her Facebook account. For those that might be interested, don't waste your time trying to phone them, there is NO phone support from Facebook at all.

How did she regain control?