Fail HD5770 RMA!

[BoB3rt]

Sent my HD5770 for RMA as i was getting the dreaded "drivers not responding and recovered" ... Apparently card was tested and is being sent back to me!?!

I stated it was a 'Driver fault' at first and that it is no good to me if it isnt going to work correctly.
so why did they have me send it back (costing me money) leading me to believe i would be getting a refund to tell me the card is fine. what am i ment to do if AMD cant be bothered to fix there issues...

Kinda just venting sorry. I will give it ago when it gets back to me if no improvment i will be getting rid asap... first ATi i've had, and the last!

Thanks you've been a wonderful audience.

 

[BoB3rt]

this was with the retailer ... I did describe the issue to them and was recommended to RMA the item.

Should i now speak to AMD/ATi?

 

[BoB3rt]

There a number of threads here and on other forums that had discussed these issues to great lengths... People like myself have looked for solutions and tried talking to AMD.
It would Still appear there is no solution for this... and the issue appears not to be a one off or coincidence from the range of people with diffrent systems and set-ups... myself and others i read about have tried numourous installs and config's and it still appears to be a driver fault, and nothing to do with hardware compatability.

Although one point of it occuring more so in Intel based systems seems true.

so basically am going to have to sell it at a loss after also paying for postage... Bad times

 

[BoB3rt]

Tbh after making a thread to discuss the problems i was having i was only recommened to RMA which was something i had never done before so niether had i heared of DSR. (just read up though) .
so to answer your Question i only mentioned RMA... Could i now speak to them mentioning DSR to get a replcement or at best a refund !

- People have spoken about the cards now released with a diffrent heatsink having no problems after they RMA'd.

I thanks you for your help and sorry if i seem a little slow on this subject.

 

[BoB3rt]

*sigh* I know how you feel, pretty ridiculous that it costs you money to send something back to the retailer and then you get charged for testing and return shipping without someone actually contacting you regarding the issues

bad customer service

YES ! I checked my status yestaday "this item has been processed" so immediatly checked my emails - NOTHING.
Do they automatically charge your account ?

 

[BoB3rt]

What?! seriously no feedback nothing and they can dip into my account to say its fine... wen for all i know it does the same on there's... but effectivly the card works.

this is a joke! - Is there any action i can take against this... ? so i have just spent £30 to be give the card back with the same problem, proberly.. unless 9.12 is a fix!!!

 

[BoB3rt]

No bank card...

Well thats just ended my stint with this company tbh.
is it worth confronting AMD about there drivers... or wasting my time?

 

[BoB3rt]

I can and will test it in another PC when it returns to me.

in all honesty i have a Stock System with a fresh install of windows 7 (x64), (Twice) and never been clocked. everyhing else is stable.

Rip!

 

[BoB3rt]

But wouldn't that be an issue wen playing games were it appears to be perfect! The crash only happens on 2D. Again with the number of repeats on this same issue it can't be a hardware fault... Or highly unlikley.

Thank you for the support / replies. I will be lookin for a Solution further, and ringing returns managment after technical support, I hope they can describe my test and results And tell me the problem I was having to start with... Because how can they solve a problem they're not Fully aware of?

 

[BoB3rt]

I tried that, my problems were only present in 3d mode though, as opposed to most people's 2d issues. I just got regular "driver stopped responding" errors and the display would go dead occasionally. Just got off the phone with their support and they had no issues after 5 hrs of benchmarks on 2 different rigs and suggested it could be my psu. I thought a 500W psu would be okay considering I'm running pretty much barebones system already, but I'm gonna borrow a psu off a friend and give that a crack. Hassle.

So they say.... I sent my card Thursday afternoon by next day delivery and insured, i was told it would reach them no earlier than 1pm Friday. By 5pm Friday i had the staus "item as finidhed being processed" so my Card certainly didnt get even 5hours on one rig. nvm 10hrs between two rigs.....

I have yet to ring them, but al be making a note of this and the fact they deliver no feedback what so ever! then charge me for allegedly testing the card from the little bit of info they have on the problem being :

"drivers stopped responding" - they dnt know were, why or how, nor bothered to contact me to help further. Poor.

I have also ran the card (powercolour) on two diffrent rigs (intel & AMD) at barebone: (1HD, and the GFx-card).... still stops responding at 2D (desktop apps).

Total Paper wieght !

I might try the fix but being honest i shouldnt have to it is not doing its job correctly out of box..... As is my Damn Ram here.
Painfull

 

[BoB3rt]

My PSU is a corsair 520HX which I think is more than efficent for the card as I am pretty much on barebone standard. The second was a 600w OCZ on a AMD base.
If it is a software problem which it is I can understand it's not OCUK fault but that is poor customer service and are we ment to confront them for a refund/replacement or AMD?

Shal try the fix tomorrow when home and keep u updated.

Thanks