False shoplifting accusation

None of this makes any sense, you were either shoplifting or not. I'm guessing not due to them gifting you a £50 voucher... :rolleyes:

If they still believe you were acting in a dishonest way they wouldn't give you a £50 voucher. :confused:

I can't help but think you are making some of this up but I can't for the life of me understand why?
 
Trig said:
Send the voucher with a covering letter to the CEO, call it an insult and suggest in the politest possible terms where he stick said voucher.

Data protection means **** all surely, they have a video of you concealing stuff, they are using it to suggest you are a theif, if they should be able to show it as evidence if it does in fact exist, unless the person that grassed you up is on, and identified as the grass on the footage then there might be some sort of whistle blower clause involved.
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It gets worse. I may still receive an RLP (retail loss prevention) notice. Although I have not been caught stealing and value of goods lost is £0.00 they can under civil law charge me for security costs, staff distraction and administration.

This could be a substantial amount as they use the back door civil law with a twist of the trespass act. It is not enforceable through criminal courts but can be passed to debt collectors etc.
 
Third Opinion said:
It gets worse. I may still receive an RLP (retail loss prevention) notice. Although I have not been caught stealing and value of goods lost is £0.00 they can under civil law charge me for security costs, staff distraction and administration.

This could be a substantial amount as they use the back door civil law with a twist of the trespass act. It is not enforceable through criminal courts but can be passed to debt collectors etc.
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They would have to prove, on balance of probabilities, that you actually did nick something. Since they searched you at the time, they aren't going to get very far with that one.

Request the CCTV and go to your local paper with the story. They'll love that stuff - with you being in security 'n' all
 
If you do get an RLP letter DO NOT PAY IT.
Seek out the various consumer forums that deal with RLP all the time and have helped defend plenty of court cases regarding it.
'Legal beagles' and 'consumer action groups' forum should be able to help you.
 
jimferno said:
None of this makes any sense, you were either shoplifting or not. I'm guessing not due to them gifting you a £50 voucher... :rolleyes:

If they still believe you were acting in a dishonest way they wouldn't give you a £50 voucher. :confused:

I can't help but think you are making some of this up but I can't for the life of me understand why?
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They accuse me of stealing and get it wrong. They admit I was not stealing anything when challenged. They will not however admit they didn't have grounds to search me as they are worried about libel.

Nothing made up believe me, it is embarrassing enough.
 
Third Opinion said:
It gets worse. I may still receive an RLP (retail loss prevention) notice. Although I have not been caught stealing and value of goods lost is £0.00 they can under civil law charge me for security costs, staff distraction and administration.

This could be a substantial amount as they use the back door civil law with a twist of the trespass act. It is not enforceable through criminal courts but can be passed to debt collectors etc.
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How did you arrive at that conclusion, did the Manager state that?

I have to agree with many posters on here, this thread is getting quite frustrating to understand. The item you were suspected of stealing (meat, was it?) did this appear on your receipt? How can they possibly not admit you're innocent if the goods you'd 'concealed' were not found upon your person outside the shop. I feel I'm missing something fundamental here
 
I was accused of stealing something from a tesco about 8 years ago, but my story ended when I showed them by bag and receipt.
 
I was accused of stealing from Tesco's once, it was toilet roll from the staff toilets, and yes it was a monster poop.

Much like this whole story/situation. Innocent until proven guilty etc etc
 
Your issue hasn't been resolved to your satisfaction and it's not been handled well. I would escalate this beyond the store manager. A gift voucher is acceptance that they made a false accusation but no apology followed.
 
Efour said:
I could see this ending up as you getting wrongly banned from the store through spite Op if you follow this too far.

I guess its up-to you to decide how much time you devote to your crusade but me personalty id rather spend those few hours with my kids., cut my club card in half in-front after gettign a straight simple apology off the guy (ass.manager) then shop at ASDA.

Smugness +1. Shouldn't take more than 10 mins total and 2 phone calls ? Maybe an email.

thats assuming i didn't already follow protocol #21
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cut your losses or put a jihad on their ass until you see the cctv footage as advised by data protection.

also they searched and checked you at the time and found nothing but still think you are guilty ?? lol what....Do you look shifty ?? why did they pay you 50 quid if they think you are a tealeaf ?
 
Call their bluff, ban them from all further shopping by your family and use social media to tell them all the money they have missed out on since.
 
robbiemc said:
How did you arrive at that conclusion, did the Manager state that?

I have to agree with many posters on here, this thread is getting quite frustrating to understand. The item you were suspected of stealing (meat, was it?) did this appear on your receipt? How can they possibly not admit you're innocent if the goods you'd 'concealed' were not found upon your person outside the shop. I feel I'm missing something fundamental here
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You are as confused as I am.

It was a pork belly joint that was £3.32 in value. On the receipt it said Pork Belly £3.32.

On the plastic packaging it said crackling joint and she quibbled with this for ages before reading the small print that said pork belly joint. I picked it off the shelf, scanned it and put it in a bag.

You are as confused as I am as to why I have been stopped.
 
Third Opinion said:
It was a pork belly joint that was £3.32 in value. On the receipt it said Pork Belly £3.32.
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That's a useful piece of clarification, thanks.

To be honest, I would definitely take this up with Head Office. They've practically admitted they're incorrect by giving you a voucher, possibly hoping you'll not want to take this further.

His actions are apologetic, but he hasn't verbally communicated this - that's petty on his behalf.

I'd definitely be taking this further.
 
OP is just milking this now.

Hes been told what to do and is just flapping his arms pointlessly.

Man up and take it to the newspapers and contact head office saying you are, also say your seeking legal advice as the store refused to provide the cctv footage of the alleged crime.

Put up or shut up, stop flapping pointlessly.
 
thep02 said:
@ Third opinion why don't you arrange to see a solicitor?
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I am not really into the compensation thing. I will if I receive anything more but as far as I am concerned I will have to take it on the chin. I am not happy but that is life.

For the doubters here is the £50 voucher.

n4bjf4.jpg


BTW they are not my fingers they are the other halves.
 
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Obviously this is based on the assumption that you are 100% innocent.

It sounds like the store manager has tried to apologise in a roundabout way with vouchers as a gesture of goodwill.

If you're still not satisfied, do the following:

1. Write to the store manager. Explain that you are not happy with their reasoning, their proof, or how the situation has been handled and find their treatment of you as both a customer and individual distressing and unacceptable.

2. Request in writing that you will not accept their assertions until they produce tangible proof and if they fail to produce said proof you will take this as de facto lack of evidence and therefore as a defamation of character which can seriously harm your livelihood.

3. Explain that you want an official apology and admission of fault from the store and a separate apology from the junior manager due to the handling of the situation.

4. If you do not receive the apology or admission from the store, contact more senior people within the company.

5. If the letter falls on deaf ears, consider seeking legal representation.
 
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Did they mention a RLP, or have you just inferred that in 'a feeling sorry for oneself' way?


I, like you, would be utterly angry at the accusation.
I however am surprised at the meeting results. Was it with the junior manager or the actual manager?
 
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