fast24 cut off

Mr-White · 19 May 2006 at 09:41

If anyone is with fast24 and their net has gone down its because they are in a legal dispute with the company who supplies their internet and they have been cut off. if you phone Net Services, the company who supplies fast24 their internet they will give you internet till the end of the month. after this if the dispute has not been settled they will start charging you.

MW

sja360 · 19 May 2006 at 12:15

yea a mate said to me about his connection going down, he's on about migrating to another company. Any idea how this despute happened?

tolien · 19 May 2006 at 12:18

Quite probably they didn't pay their bills

Mr-White · 19 May 2006 at 12:26

they wouldnt tell me because of legal reasons. fast24 might try and be awkward and not give you a migration code but they have to. a mate had this problem and contacted offcom who gave him the number for net services. net services reconnected me in 1-2 hours and said they are sorting out some letters they are sending to the customers with whats happening

MW

tolien · 19 May 2006 at 12:27

If fast24 are only reselling Netservices, they might not be able to give you a MAC code (though Netservices should). They ain't obliged to give you a code either.

stoofa · 19 May 2006 at 13:11

Mr-White said:
they wouldnt tell me because of legal reasons. fast24 might try and be awkward and not give you a migration code but they have to. a mate had this problem and contacted offcom who gave him the number for net services. net services reconnected me in 1-2 hours and said they are sorting out some letters they are sending to the customers with whats happening

MW

Aye - common misconception.
The MAC code system is purely voluntary - no ISP has to give them out.

marmalade · 19 May 2006 at 17:27

You have NO legal or otherwise relationship with Net Services - any more than with the people who supply Fast24 with their electricity.
Which means that NetServices are under NO obligation to provide MAc's - though they may allow one to move to another of their Visps - which from the immediate viewpoint would be the sensible way to go!
Always make sure that the conditions state that MAcs will be available on wishing to leave. Never take legal action against an entity that may not be able to meet your legal costs

Corasik · 20 May 2006 at 00:23

Net Services are not signed up to the voluntary code of practice, and are very poor at issuing Mac codes. Some people have had to wait 6+ months to get codes out of them.

The easiest way out of a net services connection, is to cancel the service (Without a MAC code). Unfortunalty that does mean you would be without internet for upto 14 days, as you have to reinstall from scratch, and you may be liable for a new setup fee, depending on which ISP you get to set you up again.

cyclopopcicle · 20 May 2006 at 08:01

i think its ridiculas that we are tied in like this with mac codes
it should be like old dialup as in you cancel 1 provider and can signup right away with another with no downtime

tolien · 20 May 2006 at 09:38

cyclopopcicle said:
i think its ridiculas that we are tied in like this with mac codes

You aren't. There's nothing stopping you ceasing the ADSL and moving on.

it should be like old dialup as in you cancel 1 provider and can signup right away with another with no downtime

That would be a whole other world of hell.

Mr-White · 20 May 2006 at 12:30

if you look into the ISP before you subscribe you shouldnt need to change often enough to worry about how long it takes.

been told it takes 5 days with a MAC code and a couple of weeks without

MW

Mr-White · 23 May 2006 at 11:43

net services cut me off last night, when i phoned they said the dispute was over and i just had to set my login details back to fast24. which i did and everything is back to normal

MW