Faulty Core2duo

SidewinderINC · 6 Dec 2006 at 18:57

did OCUK state anything else when they sent the CPU back to you? or just state that "it was fine"?

sativa1874 · 6 Dec 2006 at 19:17

No they just said it posted and that was that.

Ive had an email back from them today saying

If you can send us a copy of Intel's test report confirming the fault and replacement then we will refund any charge incurred from us i.e. testing charge, shipping and return postage to us.
:rolleyes:

LoadsaMoney · 6 Dec 2006 at 19:18

Phnom_Penh said:
Don't you have anything better to do?

Yeah sorry about that, just thought id give ppl a heads up to edit their posts before they get suspended.

benjo · 6 Dec 2006 at 19:20

LoadsaMoney said:
Yeah sorry about that, just thought id give ppl a heads up to edit their posts before they get suspended.

I don't think they'll get suspended. Threads like these have popped up numerous times before, they've simply been removed.

Robert · 6 Dec 2006 at 19:24

Phnom_Penh said:
Don't you have anything better to do?

.

LoadsaMoney · 6 Dec 2006 at 19:25

You do get suspended if you **** off OcUK's service unfortunately, your only allowed to praise em on their own forums, thread will be removed, and negative posters that have slagged of OcUK's service in that thread will get suspended, never mind just forget i said owt.

Lolcb · 6 Dec 2006 at 19:27

Deleted by lolcb

LoadsaMoney · 6 Dec 2006 at 19:30

As i said above, negative post slagging off their RMA service, theres nothing wrong with their RMA service at all.

Lolcb · 6 Dec 2006 at 19:33

LoadsaMoney said:
As i said above, negative post slagging off their RMA service, theres nothing wrong with their RMA service at all.

If there is nothing wrong with their RMA service, why are there people complaining then? Surely complaints are based on certain events that happened...

tmileson · 6 Dec 2006 at 19:36

Same thing here - returned a faulty video card, came back a week later no fault found, was clearly dead, went back again, returned to manufacturer and took 5 weeks to replace. So 6 weeks total with no video card and two lots of postage costs. It may be all that's required by law but it's not great service really

The suspensions/bans may be coming for customers having the cheek to mention bad service but if that's the case then it speaks volumes of the regard customers are held in for those who have read the thread.

If not it says a lot for OCUKs willingness to take feedback from customers and hopefully plug the problems in an otherwise great service.

/shrug

LoadsaMoney · 6 Dec 2006 at 19:42

As far as these forums go there service is absolutely perfect, surely you get it now.

Taken form the FAQ

No Anti OcUK posts

OcUK will never allow these forums to be used by those who would seek to tarnish our name, no matter how justified they feel their circumstances are. Posts of an offending nature slagging off OcUK, demoralising or demeaning the company name, complaints about bad service, etc. will not be tolerated. Posts openly criticising the policies of, or demonstrating a lack of respect for the Administrator are not permitted. If you have a criticism of the forums then feel free to mail the appropriate Don.

You get it now, there is nothing wrong with their service at all.

tmileson · 6 Dec 2006 at 19:44

benjo · 6 Dec 2006 at 19:46

Well if it's gonna get closed, wouldn't they have done it by now? This thread has been around for 7 hours :/

Lolcb · 6 Dec 2006 at 19:47

I take back what I said, yes OcUK, you have done a good job. Worthy of 5 Stars.

LoadsaMoney · 6 Dec 2006 at 19:51

benjo said:
Well if it's gonna get closed, wouldn't they have done it by now? This thread has been around for 7 hours :/

They will be watching it, they'll be doing the usual probably, they'll be letting it run a while, then they'll close it and go through it dishing out suspensions.

LoadsaMoney · 6 Dec 2006 at 19:52

Lolcb said:
I take back what I said, yes OcUK, you have done a good job. Worthy of 5 Stars.

Yup thats it.

Porsche911r101 · 6 Dec 2006 at 20:09

im about to order 1100 ish worth of parts, from ocuk, within the next 2-3 weeks.

if i have a problem with components will i save time and hassle by sending them str8 to their manufacterer ie intel, skipping ocuk ? as ive read lots of threads with problems on here... ?

SidewinderINC · 6 Dec 2006 at 20:46

Porsche911r101 said:
im about to order 1100 ish worth of parts, from ocuk, within the next 2-3 weeks.

if i have a problem with components will i save time and hassle by sending them str8 to their manufacterer ie intel, skipping ocuk ? as ive read lots of threads with problems on here... ?

in a single word YES

i do this wherever i buy from now, as i have had nothing but hassle from stores and e-shops when trying to return faulty equipment.

FrostedNipple · 6 Dec 2006 at 22:31

as far as i can determine there is nothing wrong with the rma, if you c2d would post and you knew that, then when ocuk come to put it in, boot up and then it posts why would you think anydiffert, i wouldnt, tere obviously doing a fine job

Lolcb · 6 Dec 2006 at 23:11

FrostedNipple said:
as far as i can determine there is nothing wrong with the rma, if you c2d would post and you knew that, then when ocuk come to put it in, boot up and then it posts why would you think anydiffert, i wouldnt, tere obviously doing a fine job

You should actually read up on his post. What you just said don't make sense.