• Competitor rules

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Faulty Core2duo

It's funny, the OCUK forums are like a mini-China! :) Censorship is rife and if you speak out against the regime you are quietly silenced. There are even minions of the empire, seeking out those agitators who seek to upset the status quo and making sure their words of dissent are quickly removed. I've never known a forum like this. :p It's all quite fascinating from a sociological point of view! Of course, I've no doubt this won't be around very long for people to read. Wait....I can hear footsteps on my roof! I'm sorry, I take it all back! Long live Emperor Ocuk, long live... [gunshot]

:D
 
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Bananadude said:
It's funny, the OCUK forums are like a mini-China! :) Censorship is rife and if you speak out against the regime you are quietly silenced. There are even minions of the empire, seeking out those agitators who seek to upset the status quo and making sure their words of dissent are quickly removed. I've never known a forum like this. :p It's all quite fascinating from a sociological point of view! Of course, I've no doubt this won't be around very long for people to read. Wait....I can hear footsteps on my roof! I'm sorry, I take it all back! Long live Emperor Ocuk, long live... [gunshot]

:D
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This isn't politics. This isn't a national government. This is a forum operated by a private enterprise. They get to make the rules. If I owned a shop and a dissatisfied customer stood in the middle of my sales floor and screamed at the top of his lungs about his poor experience I would ask him to leave. If he did not I would get someone to escort him off my property. If he wanted to discuss the problem in private that would be perfectly acceptable. Bashing my livelihood would not be allowed in my shop. OcUK's forums operate in the same way.

When you want to say what you want you can go to someone else's forum or you can start your own. Spie pays the bills and as such he gets to make the rules.
 
Sir, kindly remove the rod from your ***. He was making a joke. But I'm starting to think he was on to something now.

BillytheImpaler said:
If I owned a shop and a dissatisfied customer stood in the middle of my sales floor and screamed at the top of his lungs about his poor experience I would ask him to leave.
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And right you would be for doing so, but that is SO NOT what goes on in these forums in 99% of cases. What often happens in these forums equates to me walking into a shop and complaining quite reasonably to the manager about an item I purchased, at which point I would certainly not expect to be taken out the back of the shop so as the other customers would not hear me complaining. This would be unacceptable treatment for anyone. Also, another forum/real world example, I could walk into a high street shop with my friend who looks at an item and thinks about buying it. I then remark I have seen this item for cheaper in another shop, at which point I am then promptly asked to shut up by the store owner. Again, an unacceptable way for anyone to be treated.

Of course, they set their own rules, as is their right, but I feel moved to question certain aspects here. No-one is condoning blatant abuse of OCUK - that of course would not be right. There is a middle ground here which must be recognised though, and it would not be beneficial for OCUK in the long run to get a reputation for silencing people the moment they say anything that could be interpreted as negative.
 
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kibble said:
What often happens in these forums equates to me walking into a shop and complaining quite reasonably to the manager about an item I purchased, at which point I would certainly not expect to be taken out the back of the shop so as the other customers would not hear me complaining. This would be unacceptable treatment for anyone.
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However, in this case the shop's owner is quite clear that there is a window to the side set aside specifically for complaints like the one your theoretical shopper has. Instead of going to the window and talking to the clerk there, your shopper is airing his complaint to anyone who would listen. The clerk who works the window does not necessarily hear what you say. In the same way OcUK's webnote system is designed to field issues from past and potential customers. The forum, though owned by the shop, is largely run by volunteers who have no specific ties to the shop. A complaint on the forum is likely to be heard by some forumites but the shop staff do not regularly surf with few exceptions.

OcUK's forum rules are distinctively harsh and they have caused problems with long-standing members that have resulted in mass-exodus. However, it is their forum and as such they get to decide what belongs on it and what does not.
 
I always buy stuff from the shop now. IN fairness to OcUK I very much doubt they woukld have done anything to test your processor other than to pop it in a motherboard and see if it booted. I'd be hugely surprised if they had tested it to the extent that they built a PC and tried to install windows on it.

Intel, on the other hand, must have all manner of wonderful test gear.

If it was me though I would have probably just sent the chip back to Intel as 'reported faulty - initial test OK' to see what they said. But I'm not working in a very busy store...
 
Im astounded that any negative comments/threads are deleted/banned.

Thought Oc were better than that, its better to come on here and PROVE yourself Oc (by offering whatever as compensation for a particular case) that kind of behaviour actually has a positive effect, it shows you care, and puts the consumers mind at ease.

Just deleting and banning for anything negative sounds very Orwellian to me.

....better run, Thought Police are coming now.
 
It puzzles me when people are quite willing to accept things in this way without question. You clearly don't have any affiliation with them, yet you are quick to jump to their defence without question. It's behaviour I don't really understand, but that's just me. It's like in North Korea, where we see many people desperate to defect and risking their lives to get away, while others pledge their love for their Dear Leader and carry on living a life of hardship, just accepting the system the way it is. I'm not comparing you or OCUK to Kim Jong-il or North Korea, before you jump down my throat on that one, I'm simply drawing parallels in any form of human behaviour where we see a blinding acceptance of a system without question by certain groups of people. And I do acknowledge this is just an internet forum - it's obviously not a government or political system! Let's not get too carried away with this!

Myself and anyone else has a right to question their policy, even if our questions are promptly removed. They can delete posts, ban people and do whatever they please, but you can't stop people from thinking and posting such thoughts altogether. Of course, there's nothing illegal about OCUK's rules, they don't break human rights laws - it's all harmless really. It doesn't create a healthy forum in the long run though. As customers of OCUK, if people want to say something, they feel they should be able to talk freely without fear of censorship. That's all this comes down to. Many people just don't like to be silenced and told what to do. That's an impulse as old as time itself.

Of course, OCUK dictate the rules, as they have a right to, and I can't see anything changing here, but personally I think this forum would be a far more productive place and OCUK's reputation would be far greater if they relaxed their rules somewhat. What exactly are they worried about?

But hey, I'm just throwing this out there. That's my thinking. I am happy to carry on operating within the rules. It doesn't alter the fact that there is A LOT of very useful info in these forums and a lot of knowledgable members, but OCUK need to watch the way things are going. Change is not only inevitable but also necessary.

:)
 
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when i see threads closed or people banned for negative comments then it makes me want to stop buying from OCUK, which unfortunatly after my problems with them I have , but maybe I will come back to them if i see improvements, and the only way i will know that is from reading about it on this forum

Surely negative stuff can prove to be useful to any business by showing potential customers that the staff do care and do their uptmost to help ,instead of brushing it under the carpet

As for the forum in general sometimes I read through the odd thread and its like being back at school with some kid running off to tell the teacher ,heh
 
kibble said:
It's like in North Korea, where we see many people desperate to defect and risking their lives to get away, while others pledge their love for their Dear Leader and carry on living a life of hardship, just accepting the system the way it is
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I have this mental vision of Gibbo screaming a la cartman "Take that Hrans Brix"
 
I will take a neutral stance on this one. Let us be frank, OcUK censoring/suspending their source of revenue ( customers ). Right..

Let us be frank once more, if people want to buy components, their money would be spent sooner or later and there are at least 6-8 e-retailers that would love to have the money.

Instead of pushing these matters out from the public, as a customer, I would much prefer to see OcUK doing something to settle these kind of issues. If OcUK can do this, then that puts it on edge over other e-retailers. And not to mention, suppliers hate problematic retailers...
 
I didnt have any problems with returning a Faulty Galaxy Geforce 6800.

they changed it out for a Winfast no problem and no extra charge(leadtek was more expensive)

But I dont think OcUK is any better or worse then any other E-Tailer when it comes to RMA's
 
Just wandering past (as you do) it would seem that OCUK & the mods haven't nuked the thread or banned people so good on them for taking it on the chin and treating customers with respect.

No business is perfect, mistakes get made and the difference is the way the company responds to the problems. In this case it seems that although the "rules" prohibit this kind of chat, OCUK have let it ride which is in my opinion (which isn't worth much it has to be said) the right thing to do (as long as the thread doesn't get abusive/silly).

Whilst I'd agree that suspending or banning your customers would be a bad thing to do, in OCUKs defence it's only a couple of "users" complaining, RTM, mentioning bans etc in this thread, not Gibbo and co...

/shrug
 
Athanor said:
Just wandering past (as you do) it would seem that OCUK & the mods haven't nuked the thread or banned people so good on them for taking it on the chin and treating customers with respect.

No business is perfect, mistakes get made and the difference is the way the company responds to the problems. In this case it seems that although the "rules" prohibit this kind of chat, OCUK have let it ride which is in my opinion (which isn't worth much it has to be said) the right thing to do (as long as the thread doesn't get abusive/silly).
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Agree. And your opinion should be highly valued Athanor! You are a customer after all! Personally, if I started getting my posts edited left, right and center, being threatened with bans etc. I would go elsewhere to shop. I would do so reluctantly, as I think OCUK have an excellent range of products, they deliver fast and are as good as any other e-tailer out there. But I could not take petty censorship and not being able to express reasonable dissatisfaction about something should it be necessary (without being abusive of course). They would lose my custom for sure, such is my strong feeling on the matter. And I know I'm not alone in that thought.
 
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