Faulty HDD?

Soldato
Joined
17 Aug 2009
Posts
18,765
Location
Finchley, London
I bought my new 1TB Caviar Black WD1002FAEX couple of weeks ago, unfortunately not from OCuK. The only thing on the drive is a 7GB backup Acronis image of my SSD. Thing is, it would appear to be faulty. Normally my PC boots fine (from SSD with HDD connected), but couldn't get it to boot last night, it was hanging on the starting windows screen forever. Also when I loaded Acronis to see if I could access the 1TB drive, it took some time while Acronis was 'Analysing E:..' then it came up with 'failed to read sectors..'. After cancelling, it went into Acronis backup and recovery screen and I could see the drive and the backup image. But when I disconnected the drive, my SSD booted fine.

Having used Crystal Disk last night and HD tune, these are the results. Do I need to RMA it or just format it and see if it clears? But even if it does clear, does it suggest a dodgy drive?


Ai1xk.jpg



Just rang the etailer, they said rma and collection will be ok but they'd like me to run WD's own Datalife Diagnostic Tool. So I better do that I suppose.
 
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Oh well, it's all academic now as I've got an RMA sorted, collection tomorrow and then replacement drive in a few days. :)

As it happens, it took ages for the WD diagnostics tool to read the drive and the estimated time of diagnosis went up and up and up to around 40 hours :eek: before it got past the bad bit. Now it's showing under 2 hours left. I'm going run the test to the end anyway to see what the final result shows.
 
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