Faulty Logitech G27

He's like a bloody robot! Twice now he's said the same answer. Like he has it off a script or something :rolleyes:

Response ***** J 01/04/2011 12.57 PM Dear J**** *****,

Thank you for contacting Logitech's Customer Care.

Firstly, we will pick up the product for further examination and then we will issue a replacement.

Please note; if we do not hear back from you within 1 week, we will assume that we were successfully able to resolve your support request and will set it to "solved". In this case, a survey will be sent to you to gather your feedback.

If you would like to follow up, please simply reply using this link:

Thank you once again for your email.


Kind Regards
***** * Logitech Europe S.A.
Customer Care - Europe, Middle East and Africa Customer **** 01/04/2011 12.53 PM ****
Thankyou for your response.

Please explain to me why a replacement isn't supplied upon collection of the faulty unit. As I understood it, an exhange means swap for swap. I fail to see why you require my unit back first?

Regards,
**** *****
Click to expand...
 
Maybe they want to see what went wrong so they can improve the product? The G27 seems to have a few common faults tbh, I imagine they're replacing quite a lot. Still doesn't mean they can exchange.
 
Warranty doesn't cover malicious damage/carelessness etc. With an expensive item like that, they'll obviously want to inspect it first.

Hardly worth it for them if they do a straight swap only to receive your old one back covered in peanut butter and screwdriver damage, or something.
 
I just called them up Alex, spoke to a chap who has took over the case and requested two photos of my wheel, including the warranty reference number shown clearly.

He has also requested a better copy of proof of purchase, as mine was just a screen grab :o

He then should be able to send me a replacement,
 
The video (albeit not my video) was included in my very first email to them, so he should have seen it.

Just waiting for a better proof of purchase to come through via email from OcUK. Then need to take my photos! I really need to get back to work though.
 
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