Faulty MS KB

Jimmy1983 · 19 Mar 2011 at 14:47

My Microsoft Comfort Curve KB 2000 is playing up, I seem to have lost the receipt tho.

Any idea if I can claim a replacement via MS?

Baldbloke · 19 Mar 2011 at 15:12

Contact MS support. You should be able to find a link on their website without too much hassle. You don't need a receipt. They will ask you for the id number on the back of the keyboard. I have gone that route twice. On each occassion MS sent me a replacement keyboard.

Jimmy1983 · 19 Mar 2011 at 16:08

Thanks...ive filled out the relevant details on here...

http://support.microsoft.com/contactus/?ws=support

Baldbloke · 19 Mar 2011 at 16:11

Jimmy1983 said:
Thanks...ive filled out the relevant details on here...

http://support.microsoft.com/contactus/?ws=support

Yep. That looks familiar. It was a few months ago I contacted them but I think that's the same route.

Tonester007 · 19 Mar 2011 at 16:15

Lets hope MS support is as good as Logitechs

Jimmy1983 · 19 Mar 2011 at 16:17

Baldbloke said:
Yep. That looks familiar. It was a few months ago I contacted them but I think that's the same route.

Thanks again

Tonester007 said:
Lets hope MS support is as good as Logitechs

Yup so do I!

Baldbloke · 19 Mar 2011 at 16:39

Tonester007 said:
Lets hope MS support is as good as Logitechs

MS hardware support was good when I reported two faulty keyboards. After filling out a hardware support form online, they contacted me via email to go through a checklist to make sure it was faulty hardware and not just user ignorance. Once they were satisfied it was hardware at fault they sent me a replacement keyboard. They asked me to dispose of the old keyboard so no postage costs incurred by me. It took a while (about 3 weeks) for delivery. I think that is reasonable. They even telephoned me afterwards to make sure I was happy with the service. I was pleasantly surprised the whole process was so hassle free. Thumbs up from me for MS hardware support.

Tonester007 · 20 Mar 2011 at 06:02

Baldbloke said:
MS hardware support was good when I reported two faulty keyboards. After filling out a hardware support form online, they contacted me via email to go through a checklist to make sure it was faulty hardware and not just user ignorance. Once they were satisfied it was hardware at fault they sent me a replacement keyboard. They asked me to dispose of the old keyboard so no postage costs incurred by me. It took a while (about 3 weeks) for delivery. I think that is reasonable. They even telephoned me afterwards to make sure I was happy with the service. I was pleasantly surprised the whole process was so hassle free. Thumbs up from me for MS hardware support.

I usually buy Logitech mice and Microsoft keyboards. Although neither company has ever let me down, its nice to know that MS CS seems as good as Logitechs