Faulty XFX 8800GTX

ernysmuntz · 15 Jan 2007 at 08:33

LOL, I just found out me XFX 8800 GTX has gone bang and doesn't work (Well, the "Tech Guys"

<- seem to think so....what a name for a bunch of nobs, but anyway)

So basically this card is 2 months old and obviously I'm entitled to a replacement, but I don't really want one and would much rather a refund, I'll then be getting the R600 when it comes out. + I can get a 8800 GTX for a good £50 less than I paid for this at the time.

I'm just wondering where I stand on asking for a refund, the site in question has an automated RMA thingy and it says a "Refund it unavailable for this item" cos I've had it longer than 28 days.

I've done some rummaging around on the net, and it looks like they are wrong, according to a couple of "Trading Standards" websites, the cutoff point is about 6 months!!!! If an item goes **** up in this time then it can be said to have been faulty on receipt and therefore your entitled to full refund by law.

Just curious what you grumpy argumentative gits make out of this, I'm sure one or two of you will surely have a view on this....

...Bearing in mind its an XFX card...

Anyway, feedback, your take on the law, etc greatly appreciated

Annoying stupid people, with unsubstatiated info not appreciated

Cheers,

Lolcb · 15 Jan 2007 at 08:45

You have overclocked the card, by doing so you have,

1. Avoided warranty
2. Definitely won't be getting a refund.

I would suggest you RMA it if you can.

I took a second read at your post, and I don't like the way you ask for help. I'd suggest you ask in a better manner or don't ask at all.

As stated above, the chances of you getting a refund is 0%. RMA it while you can.

ernysmuntz · 15 Jan 2007 at 08:58

Thanks for the reply

Sorry I didn't mean to be rude, I was abit arsey because I was after clear advice from someone responsible, and not the usual "its your fault get lost". That often happens here.

Anyway just need to get to the truth, if thats the case then so be it.

The thing is the company I purchased it from don't know its been overclocked so thats not an issue.

This was my point of refernece for the 6 months thing

http://www.dundeecity.gov.uk/ehts/questions.htm

Question 1, the answer says something about the law being changed in 2003, where goods are assumed to be faulty from purchase date if they develop a fault in 6 months. It is up to the seller to prove otherwise, I can't seem them doing this.

At the end of the day I'm happy for a straight RMA, but given its XFX here then there might be a problem and would be easier if they would just hand over the spondooleys

I'm just after some advice not interested in the "moral" side of things.

thanks

Darkwave · 15 Jan 2007 at 09:04

If you broke the card through overclocking then your warranty is void, but you won't lose anything by at least trying an RMA directly back to XFX, because I should think their warranty is at least a year.

Good luck though, XFX are notorious for rejecting RMAs, and as this one might actually be your fault, I don't think your chances of getting the card back are very good at all.

If your RMA does go a bit west, I'd like to suggest an EVGA card. Their warranty covers you even if you replace the stock cooler and if you overclock the card, their RMA service is also pretty much second to none.

Lolcb · 15 Jan 2007 at 09:04

You can provide that link to the retailer and see if you can get a refund. If yes, then all is good.

If not, you are still guaranteed a RMA anyway.

So no harm trying to get a refund first.

Lolcb · 15 Jan 2007 at 09:05

Ulfhedjinn said:
Good luck though, XFX are notorious for rejecting RMAs

Based on your PERSONAL experience? Or based on what Gibbo says?

Darkwave · 15 Jan 2007 at 09:06

Lolcb said:
Based on your PERSONAL experience? Or based on what Gibbo says?

Leave it alone Lolcb, I am simply offering advice. :rolleyes:

lay-z-boy · 15 Jan 2007 at 09:11

the second i saw the title of this thread i was laughing

soooo predictable

I'm sure one or two of you will surely have a view on this....

And we all know who those two are!

Richdog · 15 Jan 2007 at 09:15

Op, I don't think you'll get a refund... though you can always try I suppose. An RMA would be your best bet, contact XFX today and explain that it is a genuine card fault, I don't think they will reject it on that basis.

Lolcb said:
I took a second read at your post, and I don't like the way you ask for help. I'd suggest you ask in a better manner or don't ask at all.

I'm sorry and you are? Yup as I though... a regular poster who joined a couple of months back... and the OP wasn't being rude he was just making a light-hearted first post, that was obvious. And considering your recent posts I don't think you have the remotest right to criticise anyone else. That you think you can actually say to someone "I don't like the way you ask for help. I'd suggest you ask in a better manner or don't ask at all." is in itself astonishing. Your opinion means little and you haven't been here long enough to have any respect or authority... if you don't like his thread then don't post.

Lolcb said:
Based on your PERSONAL experience? Or based on what Gibbo says?

Please don't start that nonsense in this thread too...

Lolcb · 15 Jan 2007 at 09:19

Richdog said:
...

So the longer you have subscribed here the more authority you have? What kind of a crap is that? And it is true a few sentences the OP said can be taken seriously by some people.

And what you say means little too. You're nothing mate, probably something in this forum but not in real life.

Richdog · 15 Jan 2007 at 09:25

Lolcb said:
And what you say means little too. You're nothing mate, probably something in this forum but not in real life.

Ahh the last resort for the truly ignorant... lets insult someones real-life... which they know absolutely nothing about...

Great one, my respect for you has just increased ten-fold.

Lolcb · 15 Jan 2007 at 09:26

Richdog said:
Ahh the last resort for the truly ignorant... lets insult someones real-life... which they know absolutely nothing about...

Great one, my respect for you has just increased ten-fold.

Thanks for the increase in respect.

Gibbo · 15 Jan 2007 at 09:31

ernysmuntz said:
LOL, I just found out me XFX 8800 GTX has gone bang and doesn't work (Well, the "Tech Guys" <- seem to think so....what a name for a bunch of nobs, but anyway)

So basically this card is 2 months old and obviously I'm entitled to a replacement, but I don't really want one and would much rather a refund, I'll then be getting the R600 when it comes out. + I can get a 8800 GTX for a good £50 less than I paid for this at the time.

I'm just wondering where I stand on asking for a refund, the site in question has an automated RMA thingy and it says a "Refund it unavailable for this item" cos I've had it longer than 28 days.

I've done some rummaging around on the net, and it looks like they are wrong, according to a couple of "Trading Standards" websites, the cutoff point is about 6 months!!!! If an item goes **** up in this time then it can be said to have been faulty on receipt and therefore your entitled to full refund by law.

Just curious what you grumpy argumentative gits make out of this, I'm sure one or two of you will surely have a view on this....

...Bearing in mind its an XFX card...

Anyway, feedback, your take on the law, etc greatly appreciated

Annoying stupid people, with unsubstatiated info not appreciated

Cheers,

Hi there

XFX only give tech support directly, they don't like issuing or dealing with RMA's. They preferre you get an RMA from the Etailor who will then send the product back to XFX. If you have overclocked the card or XFX think you have they might become awkward but with any luck it won't effect things. As companies for example like EVGA and BFG have no issue with their products been overclocked unless of course your sticking them in the freezer in the process, so it would be daft for XFX to reject warranty on that basis afterall they market themselves on overclocking.

As long as the card has absolute ZERO physical damage as in no melted caps, burn marks or scratches then you should be fine and XFX/Etailor will ship you a new shiny 8800 out.

I am not 100% sure on the law and entitlement to a full refund in 6 months. But think of it in this way if you have 5 months use of something then that usage is not free, so expecting a full refund is not fair or surely every 5 months your hardware could become ill by miracle, you get a refund and buy the next latest thing, so I suspect 28 days is correct in PC Hardware/Component market.

Just settle for an RMA and get gaming when you get a working card again.

Gibbo · 15 Jan 2007 at 09:33

Hey, can you guys put the handbags away please!

What was in your guys drinks this weekend, the hostility on this forum towards one another has increased?

Calm it down folks, go for a walk outside, take a deep breath and chill.

Richdog · 15 Jan 2007 at 09:33

Gotta admit, BFG and EVGA are the only two companies I would buy an 8800GTX fomr, i've only heard good things about them and their reputations are rock solid on both sides of the pond.

Gibbo said:
Hey, can you guys put the handbags away please!

What was in your guys drinks this weekend, the hostility on this forum towards one another has increased?

Calm it down folks, go for a walk outside, take a deep breath and chill.

Hey I am chilled dude lol... I just couldn't help responding when he was so shockingly rude to the OP. And then he tried to insult my real-life. I'm fine, promise.

Gibbo · 15 Jan 2007 at 09:38

Richdog said:
Gotta admit, BFG and EVGA are the only two companies I would buy an 8800GTX fomr, i've only heard good things about them and their reputations are rock solid on both sides of the pond.

HI m8

To be honest its not just EVGA and BFG but American companies in general who seem to have a whole better approach to customer support.

BFG, EVGA, Corsair, OCZ are all big American companies, or certainly have big outfits in the US and they pride themselves in customer support, plus they have brung that support to the UK too.

If XFX were to offer their American warranty in the UK which is lifetime, in fact double lifetime then I am sure things would be very good. Obviously XFX in the UK don't do this due to cost involved and I suppose they are happy as their UK/Europe sales are very big, still not sure if they are growing quite as quick as they were or if indeed their business has levelled off nowadays? As there are a lot more players in the market now keen for business and BFG are growing at a rapid rate in the UK and expanding into Europe, as are EVGA too.

Richdog · 15 Jan 2007 at 09:40

Gibbo said:
HI m8

To be honest its not just EVGA and BFG but American companies in general who seem to have a whole better approach to customer support.

BFG, EVGA, Corsair, OCZ are all big American companies, or certainly have big outfits in the US and they pride themselves in customer support, plus they have brung that support to the UK too.

If XFX were to offer their American warranty in the UK which is lifetime, in fact double lifetime then I am sure things would be very good. Obviously XFX in the UK don't do this due to cost involved and I suppose they are happy as their UK/Europe sales are very big, still not sure if they are growing quite as quick as they were or if indeed their business has levelled off nowadays? As there are a lot more players in the market now keen for business and BFG are growing at a rapid rate in the UK and expanding into Europe, as are EVGA too.

Well Corsair I haven't had any dealing with... ever... so can't really ocmment on that. OCZ are brilliant, but more expensive than the rest. It's just a shame EVGA are so much more expensive than BFG at the moment... any chance of getting them around the same price Gibbo?

Gibbo · 15 Jan 2007 at 09:47

Richdog said:
Well Corsair I haven't had any dealing with... ever... so can't really ocmment on that. OCZ are brilliant, but more expensive than the rest. It's just a shame EVGA are so much more expensive than BFG at the moment... any chance of getting them around the same price Gibbo?

HI there

EVGA pricing is gonna improve this year, had several meeting with EVGA, they can never be as cheap as BFG due to the fact they offer more, mainly the 90 day upgrade programme which has cost associated with it.

Needless to say already OcUK is improving EVGA pricing, check out the ACS3 cards for instance, great price for an equally great card. With time we shall get some great deals on their KO, Signature cards too and that means their reference cards shall get much closer in price to the likes of BFG too, you guys just gotta remember everything cost money so when a manufactuer offers upgrade programmes and lifetime warranties that truly do have a great support desk and quick RMA turnaround it all cost a little extra.

Fr0dders · 15 Jan 2007 at 09:58

Ok i'll start by posting a couple of facts

Under the Sale of Goods act, your contract of purchase is with the supplier of the card, not the manufacturer

Under said sale of goods act, the retailer are obliged by the contract to supply you of goods of merchantable quality, fit for purpose, and goods that must reamain defect free for a "reasonable period of time"

This time isnt defined in the law, but is generally accepted to be something around the year mark. For 2 months, you would definitely not consider this a reasonable period of time for a new graphics to last

if the goods they supply you arent defect free (which assuming yours is not) you can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

It really depends on what is defined as a "reasonable period of time" and if the retailer declined your refund, and you were serious about it. You'd have to go to the small claims court and it would be up to them to decide what is reasonable

also as stated in the overclocking FAQ, overclocking your card does void your warranty, but it would be very difficult, if not impossible, to proove you overclocked your card. Unless your overclocking caused the physical defect now present in your GPU

if that is the case

you're stuffed.

ps. read this

http://www.dti.gov.uk/consumers/fact-sheets/page24700.html

If you're overclocking didnt cause the card to break. You should ask for a refund, if they wont give it you, ask to speak to a manager, explain to them their obligations under the "sale of goods act" and that you are willing if need by to take them to court over the matter.

You may not get that, and they may take you up on your offer of going to court, so i'd personally explain that you've lost confidence in the manufacturer, and would much rather have credit for the full value with them, to buy the ATI R600 upon release

Lolcb · 15 Jan 2007 at 10:07

Gibbo said:
HI m8

To be honest its not just EVGA and BFG but American companies in general who seem to have a whole better approach to customer support.

So Asian companies such as HIS, ASUS and a whole lot more is not as good as american companies?