Fed up with ISP service? Sign here.

Soldato
Joined
19 Jan 2005
Posts
2,729
Location
Oxford/Bristol
Oversubscribed lines, throttling and bandwidth shaping, misleading advertising, fair usage policies and outright port blocking.
Let's face it some ISP's are getting away with all kinds of nonsense and Ofcom don't seem able (or willing) to do much about it.

This is a Downing Street petition requesting an investigation into the behaviour and tactics of UK broadband providers. If enough sign it maybe something will get done.

http://petitions.pm.gov.uk/broadbandripoff/
 
mm gonna sign this..

1 minute im running flat out at 230kbps from rapidshare then (in about 1 minute) its jumping from 20-70 kbps :(

having said that, is unlimited b/w really sustainable for ISPS?
 
mm gonna sign this..

1 minute im running flat out at 230kbps from rapidshare then (in about 1 minute) its jumping from 20-70 kbps :(

having said that, is unlimited b/w really sustainable for ISPS?


Sure it is.
Just add a couple of zeros (before the decimal point) to your monthly ISP bill to pay for it.
 
The service you require is available but it simply costs slightly more. Over the last few years ADSL prices have plumited. I work for www.zen.co.uk No blocked ports or throttling, just caps unless yo go for the Office product.

The problem is that profit margins are very low, you don't see ISPs reporting record profits compared to other industries. BT who most ISPs pay charge pretty much per GB so on inexpensive products caps are the first thing to be applied. If you maxed out an 8gb connection you are costing the ISP £1000+ a month. How many low useage customers do you need to balance that out?

The other option is LLU, it comes with a large initial setup cost and as such the price is going to have to recoop the cost. But the price is not as much directly related to bandwidth or the type of DSL so you can get ADSL2+ or SDSL for cheap and high caps.

OFCOM have restricted BTW reducing costs until there are x amount of LLU lines. It works in some ways, more LLU is good but they go for the busy exchanges which means if you cant get LLU ( not a city) you are stuck with BTW and their artificially inflated prices.

OFCOM are also working on setting a minimum quality for the copper, at the moment it just has to support voice but hopefully we will get some kind of distance/speed garantee that BT have to meet. This will help a lot. Also ADSL2+ can resynch in speed while remaining connected, this will stop a lot of problems hopefully.

We need Fibre. :cool:
 
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I think it goes a bit far when companies say unlimited data then you find out the cap is 20gb.
 
done, ive had too much hassle off Tiscali. ive been spoken to like rubbish by the technical support team they fob me off with rubbish which i know is rubbish because im fully qualified in computer engineering and have ten years exp. and the d/l speed is always poor.
 
Some ISP's that are poor:

Tiscali
Pipex
AOL

Skybb are the best i've had currently.
 
The service you require is available but it simply costs slightly more. Over the last few years ADSL prices have plumited. I work for www.zen.co.uk No blocked ports or throttling, just caps unless yo go for the Office product.
I couldn't agree more, been with Zen for over 5 years now and not one single problem. My internet connection is so reliable that its almost boring. :D

Seriously though I know that when I turn my machine on the connection is going to be there working at full speed every time, its now a little like turning the TV on and selecting a channel to watch, it just works to the extent I never have to think about it.. :)
 
Wow

Bulldog have stopped selling :o

They no longer sell out to new customers
 
Simple: remember the old rule:



Fast, cheap, good - pick any two
.



It's a bit like watching "Watchdog" and listening to all the people who paid Ford prices but expect BMW quality. And to quote our US cousins: TANSTAAFL.



M


(Zen customer: relatively expensive, but fast and flawless service - the two I chose.)
 
Blueyonder are awful lately. I have 20mb from there and at best it's 10mb whatever time of day.
 
UK Online here, goes slow one or two evenings a month, down 3-4 times a year for an hour or two due to BT stuff (so they say), cant complain :)
 
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