couple of emails back and forth, no reply from the last one
will update you all how it goes
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After receiving a warranty repair from Canada I was surprised to receive an invoice from you for return goods fee charges of £21
However, I refuse to pay the return goods charges since at no point was I made aware of, nor did I agree to, any terms and conditions which clearly stated that I would be liable for any such charges.
At no point in the transaction and subsequent delivery was any contract for a return goods fee charge made between Fedex and myself.
If you want to pursue this and any future charges, I suggest that you take it up with the organisation that hired you.
Therefore I hereby request that you cancel the remaining sum of £21 on the invoice for the returned goods fee charge.
Please let me know when this has been done.
Regards
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Dear Customer,
Thank you for your query regarding the charge on invoice 11111111.
FedEx would like to inform you that the amount billed is an ancillary charge and these are raised on shipments that require a specialised clearance procedure through GB.
Under certain circumstances additional fees are payable to FedEx for the clearance of goods, for example to cover fees paid to external agencies for border inspections or for non-standard clearances. The charge may also cover all other services not covered by the standard conditions of FedEx.
The charges raised for this additional service are specifically billed to the consignee / importer rather than the shipper. The charges remain the responsibility of the consignee / importer as they relate to the importation of the goods through GB.
FedEx trust this concludes the matter, however should you have any further queries please do not hesitate to contact us.
Yours Faithfully,
Abi B
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"Dear Fedex
I have not entered into any contract or agreement where as I have agreed to this charge
Please send me evidence where I have agreed to this
Please cancel the charge or charge the shipper as they have taken out your services not me
I consider this matter closed
thankyou