Fibre Broadband in Error

poosemon

poosemon

poosemon

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Joined
16 May 2004
Posts
1,908
Location
Near Chester
Hi,

Bit of an odd one, but wondering if anyone had a similar issue as not even sure how it can happen...

Ordered a home move, was on Fibre however at new address Fibre at capacity so will have to have normal broadband. OK, will just have to pester them to check fibre availability every now and then until we can get it...

Line installed at new house and activated on normal broadband, not the worst speed in the world so can live with that until fibre arrives.

On Friday have a BT Openreach engineer come to say he is checking a fault reported, i said there is no fault and I am off to work so he cant come in the house but welcome to do the checks he needs. When I get back it seems that the broadband is far quicker then the previous evening. Do a broadband speedcheck and confirms I am now running at fibre speeds i.e 38mb rather then the 6mb i was previously.

Called talktalk on Monday and he says my broadband line has not been connected to since Friday morning (makes sense in a way), considering you have to have a username and password to login i am suprised how this can happen, I assume someone else in my postcode is having issues with their broadband speed?

All seems a massive mess, already got a complaint against my account due to the way that the home move was dealt with!

My main concern is I do out of hours support as part of my work, and its my week this week so cannot have my broadband disconnected as might be required to use it! Hoping for no disruption in service, and in best case retain a fibre connection.
 
Last year I had horrendous internet for about two weeks (1 Mb/s if lucky, packet drops everywhere) and that turned out to be the result of someone else in the area getting fibre and someone making a boo-boo during the setup that severely affected my line. Maybe you are causing the same issue to someone else now? :D
 
I suspect that is the case, this house move has been a complete pain. Previous broadband provider at the property (Vodafone) has put a block on the line which meant i couldnt take it over until block removed (no date that was going to happen). Talktalk said a new line would be installed FOC. But when that order put through found that there was no space for more fibre at the cabinet etc...

Wasted so much time on this and was hoping i wouldnt need to be doing anything more once it started working! Problem is this is mostly openreach's doing and we have no means of contacting/complaining to them as all needs to go through ISP. Also the ISP appears to have little jurisdiction over what Openreach do and just need to fit in...
 
Wait, so does that mean you have someone else's broadband which the poor sap is probably still paying for :p?

That seems like a big mistake if they somehow got the wrong address, surely they should also check via phone number too?
 
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