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Fibrus Broadband

I have heard some bad experiences regarding Fibrus, but also a lot of people saying they are OK. I'm in the OK camp, other than the problem I had where my 3rd party email provider did not like the IP address, and refused to send emails. Haven't had that problem for 6 months so maybe that mighta been solved. I'm on 300/100 for 14.99 a month, for 2 years, with no mid contract increases. I also needed to keep the landline, and they were able to do VOIP on the existing number for £10 a month.

I'm in N.I. and that has been their primary market, so maybe the whole install/support team in the UK area that they are now operating in is just totally crappy.
 
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Just been banned out of fibrus user group on facebook ;) I wasn't, rude, abusive, personal. Just asked questions they didn't want their puppet admin to allow. Censoring all sorts of posts on there, and turning off commenting. Utterley disgusting company sponging off government grants. Got to have been backhanders flying round somewhere.
 
any joy in the end with them @Frankiemac? - my current contract just expired with them - rang up, 1 minute later i was off the phone paying 2 quid less for 500mb fibre than i'd been paying for 300 (27.99 vs 29.99) - i'd been dreading contacting seeing the issues you've been having with them but it couldn't have gone better. guessing they've just bitten off more than they can chew by expanding out of NI.
 
Thekwango said:
any joy in the end with them @Frankiemac? - my current contract just expired with them - rang up, 1 minute later i was off the phone paying 2 quid less for 500mb fibre than i'd been paying for 300 (27.99 vs 29.99) - i'd been dreading contacting seeing the issues you've been having with them but it couldn't have gone better. guessing they've just bitten off more than they can chew by expanding out of NI.
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My 2 year £19.99 a month 300MB contract is expiring in 6 weeks or so. They don't do 300MB package anymore, so good to know there is some wiggle room in the official £29.99 500MB pricing. How did you negoiate the discount or was it offered immediately to you ? Are they sending you out the newwe router ?
 
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Thekwango said:
any joy in the end with them @Frankiemac? - my current contract just expired with them - rang up, 1 minute later i was off the phone paying 2 quid less for 500mb fibre than i'd been paying for 300 (27.99 vs 29.99) - i'd been dreading contacting seeing the issues you've been having with them but it couldn't have gone better. guessing they've just bitten off more than they can chew by expanding out of NI.
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No. have joined someone else. Taken it all way to ombudsman as I am trying to go for breach of contract and the difference it has cost me each month above the 19.99 (£32 a month extra with current provider) . Just doing it for the hell of it and everyone I know who has signed up has had loads of crap (about 20 households). IPs being barred from emails etc, amazon spyware routers dropping, speeds not as adverised, and customer service not haveing a clue but hope you have a 'great day'.....

I can't get fibre from anyone else around here and more than happy to do without. Utter scumbag of a company to deal with. Better of with two tin cans and a bit of string.
 
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Thekwango said:
mad how our experiences have been polar opposites! hope you get a positive from the ombudsman.
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Not hiolding my breath. Just doing it to cause as much grief as possible for them. Another company taking a government bung. Levelling up my Jacksy. Thse companies that wanted linces to build fibre should have been made to cover all areas in the first place. We get Micky Mouse running it and Goofy doing the installations. As for the utter snotrags on the phones well ... I have fluished more brains round the u-bend this morning. I've dealt with halfway competent person with them and they were leaving 2 days later !
 
Just renewed my contract, went from £20 for 300MB to £25 for 500MB (don't do 300MB any more). Nice that my contract renews during their black friday promo, as that is their BF pricing. I just kept the existing router as I use my own mesh system and so I didn't need their (which would have been an extra £10 a month for the renewal). All sorted in 5 mins on the phone, and answered on the 3rd ring.

Other than the occasional email issue, which is because some of the IP ranges they use are on a list that my 3rd party email provider doesn't like, I haven't had a single issue with fibrus, and with them gauranteeing no mid-contract prices, £25 a month guaranteed for 2 years for 500MB is about as good as it gets.
 
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@Thekwango
When you changed your fibrus speed, did you get an email telling you the new speed had been applied ? Did you have to turn off the Nokia router for it to take effect.

CSR told me it would be a couple of days, but didn't say anytthing about how / if I'd be informed or what to do. All I got about 6 hrs later was "we are happy you are staying" email.
 
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tangey said:
@Thekwango
When you changed your fibrus speed, did you get an email telling you the new speed had been applied ? Did you have to turn off the Nokia router for it to take effect.

CSR told me it would be a couple of days, but didn't say anytthing about how / if I'd be informed or what to do. All I got about 6 hrs later was "we are happy you are staying" email.
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no, didn't have to do anything and don't think i got an email but could be wrong on that. think i just ran a speedtest the evening after i upgraded and it was all as it should be.
 
Seriously looking at these guys and their £25 500mb package for when last years Black Friday special ends at the start of next month. Even with cashback and store vouchers it’s probably going to be difficult for anyone else to match that price over 24 months (and Fibrus don’t have in-contract price rises).
 
Cob said:
Seriously looking at these guys and their £25 500mb package for when last years Black Friday special ends at the start of next month. Even with cashback and store vouchers it’s probably going to be difficult for anyone else to match that price over 24 months (and Fibrus don’t have in-contract price rises).
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I STILL haven't been connected by Fibrus from last years Black Friday deal.. Bunch of fraudulent, government money pinching oxygen thieves.
 
Recently, time for renewal and had heard that fibrus would aggressively try to retain a customer when they get the terminate request from a new supplier. EE looked like the best bet so I placed an order with them, and sure enough Fibrus txted me an offer, which I refused. But then they offered to upgrade me from 500MB to 1GB, and give me new routers, with no price change.

So I went with that. Because it was a new router, it required "an engineer" to do the install. He arrived when agreed and I'm happy with the speed etc.

However

1) Old Nokia router had 5 lan ports. New router has 2x2.5GB ports. One goes to the PON and I have VOIP so one is used for that, so no available ports to connect my PC and my wifi mesh system.
So had to buy a 4 port router

2) Old VOIP didn't need power. New one has a separate box and therefore needs another power socket. Luckily I had 4-way extension socket to hand.

3) Although it came with another Eero7 to use as a mesh system, I tested it and found it was no good for my house that has all solid walls. No problem I thought, I'll just do what I previously did, disable the wifi on the router to stop wifi clashing and use my existing 3 station mesh system.

Unbelievably, the Eero7 has no way to permanently disable wifi. you can do it temporary, but it re-enables after several hrs or on a power cycle. Also I discover the router has no web portal access, only access is via the app.

Other than the last one, none of the above was a game changer. But you'd assume that if they are doing such a swap out they'd tell you in advance that the new install will give you less Lan ports and will require another power point, so you could plan accordingly prior to installation.

Anyhow, On the plus side, I'm paying £28 a month for 1GB on a 18 month contract with no price rises, and Topcashback paid out the £70 for going with EE even though I didn't, which over 18 months means my 1GB is costing about £24 a month.
 
Are any of you using your own hardware as a router/firewall instead of the routers they provide? I'm considering switching to Fibrus myself, but the ability of use my own hardware, have symmetrical speeds and static IPs are a must. I'm in Northern Ireland and I know a few people who're on Fibrus, including my mum, but they're all using the default routers and app for dealing with the connection.
 
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