Filter = No ADSL

jamie2497

jamie2497

jamie2497

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Joined
7 Oct 2005
Posts
1,436
Hey guys,

I've just moved into my girlfriends place and i noticed that the ADSL here cuts out when the phone rings. So i checked her phone and realise there is no Filter on the telephone (She uses those cordless phones that only require one phone to be connected).

I've plugged in 2 different filters and no matter what the ADSL will not connect with a filter on the line, as soon as you remove it and plug the phone directly into the wall it reconnects absolutely fine!! Im stumped!

The router is on a different socket which has a filter and her Internet provider is Zen Internet. Any help would be much appreciated!
 
Pre filtered faceplate? Does the phone socket have a telephone socket and an rj11 socket (adsl cable)

Locate master socket, and remove bottom section, plug filter inside the socket, you should see a phone socket in there. Report back to us.
 
Is the internet line plugged into an extension that goes into the same socket as the phone? You may be filtering 'out' the internet from the extension.

Check where the phone line comes into the property. Try it on each phone socket with the filter in place
 
Ill give the master socket a try.

Even with the phone completely unplugged and the Router being the only thing plugged in it still doesn't connect! However as soon as the phone is plugged back in without a filter it connects no problem, seems to defy logic!

Im fairly certain the sockets aren't pre filtered either as they have no RJ11 socket.
 
Tried the Test socket on the master.. still doesn't work.

Plugged it back into the other socket with the phone connected without a filter, works fine again. I then pulled out the phone completely and it just disconnects!!
 
This sounds like a HR fault as bremen1874 said.

A HR fault is like the copper is just about to snap (not always but best analogy), with such little copper available the DSL signals will sync when no DT is present but when DT comes smashing up the line it throws the sync settings out.

The problems you are describing with the filter are strange however my recomendation is this:

If you are Overhead fed find the cable where it comes in and the first socket that there is, test everything there, if it works then DO NOT call or you will be charged

if UG find the master socket and check that a black cable is coming in to the back of the socket.
 
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