Filter problem or not?

dannyjo22 · 26 Oct 2007 at 20:31

I've been having a few drop off in the last week on my adsl.

Bt through a homehub which has been fine til now.

Basically I have a dect phone on the master socket with a filter and the homehub on a spur with a filter.

I've noticed the phone line now gets interferance and I lose the odd connection. I've tested the phone by having it on with the interference and turning the router off. Interferance goes away. Turn it on, as soon as the broadband light comes on I get interference again.

This is the same regardless of whether I run it all through one filter or the other, regardless of socket as well.

Surely both filters cant have gone tilt?

Or is this more likely to be a router or line issue?

Any help?

Avalon · 27 Oct 2007 at 16:37

Home Hub = Poo, both filters are unlikley to have failed together but it's possible, it's also cheaper to buy/borrow a working filter than a new router.

dannyjo22 · 28 Oct 2007 at 00:25

Avalon said:
Home Hub = Poo, both filters are unlikley to have failed together but it's possible, it's also cheaper to buy/borrow a working filter than a new router.

I've been telling myself for ages I will change the hub, but I might see if I can borrow a filter to try. Can it be anything at the exchange thats gone **** or something at the BT end rather than a piece of equipment in my house?

mattyfez · 28 Oct 2007 at 00:47

Cant hurt do do a quiet line test, if theres noise on the line you can get BT to do somthing about it....

Unplug any extention phones, extention cables, answer machines, modems or fax (anything except the phone you will use to do the test!).

Plug a normal touch tone phone directly into the BT master socket.

Dial 17070, press option 2 (quiet line test)

You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If there is noise on the line, make sure it's not your phones connection to the socket (wiggle it about a bit) and that you are using the master socket. If you are sure its the line making the noise then dial BT (or WorldOnline) and report the fault, they should be able to sort it out. Remember that 'mis-reporting' a fault (e.g. if it turns out to be your phone, extention cord etc.) may be charged a call-out fee by BT (/WOL).

dannyjo22 · 28 Oct 2007 at 09:14

Thanks matty, the problem is I dont get any noise when I plug into the sockets without the the router on. As soon as I turn on the router I get interference. Surely thats the Broadband then giving me the interference. My worry is they turn up do what you have just suggested and say the lines fine. When as soon as I turn the router on it's not.

mattyfez · 28 Oct 2007 at 19:17

If the quiet line test is quiet then the next thing to eliminate would be your filters.

Im guessing the problem is with your internal phone system/equipment and therfore not a BT problem.
I would suggest trying your router round a friends house to see if it causes the same problem, and also borrow a friends filters and use in your hose to see if that makes a diff.

Also, try a different phone, yours might be broken somehow.