Firefox keeps crashing

Wossi

Wossi

Wossi

Soldato
Joined
27 Oct 2003
Posts
4,996
Location
East Mids.
A work colleague has a problem with Firefox. Everytime he tries to open it it keeps crashing, he can't even open it in safe mode anymore. I've got him to install Chrome for the time being as IE keeps playing up but was wondering if anyone here knew why FF won't start up?

He's ran malwarebytes which found a couple of things and cleaned them so I'm reasonably sure it's not that. He's also tried re-downloading FF and installing it with no luck.

Thanks.
 
He could try reinstalling again but uninstall & delete this folder before installing C:\Users\His/her user name\AppData\Roaming\Mozilla
 
hp7909 said:
He could try reinstalling again but uninstall & delete this folder before installing C:\Users\His/her user name\AppData\Roaming\Mozilla
Click to expand...

I had to to do this just yesterday, my copy FF seems to randomly lock up, Corel IE tab refused to work etc... Tried a simple reinstall but no go so ended up removing it totally including the above folder and reinstalling followed by my addons and it's now behaving itself.
 
Get him to nuke his profile

start, run, %appdata%

delete the 'mozilla' folder (copy bookmarks.html out first -optional)

reinstall firefox 3.6, it'll make a new profile



shotgun blast approach, but I always use this approach when I'm telling someone else how to fix their pc :)
 
Last edited:
Pho said:
Try running firefox with firefox -p and create a new profile.
Click to expand...
By far easier than the other suggestions, personally I always have a -p shortcut to hand, allows me to start 2 different firefox processes meaning video and things don't suffer in one window when I'm browsing in another.
 
Skyfall said:
By far easier than the other suggestions, personally I always have a -p shortcut to hand, allows me to start 2 different firefox processes meaning video and things don't suffer in one window when I'm browsing in another.
Click to expand...

I'm paranoid so I have one shortcut for friends to use which uses the default Firefox profile and one which uses -p to select my own profile :D.

In-case anyone's interested:
Open %appdata%\Mozilla\profiles.ini and set the name parameter to a friendly name for that profile, i.e.:

Code: 
[Profile0]
Name=default
IsRelative=1
Path=Profiles/aqaba92r.default
Default=1

[Profile1]
Name=Pho
IsRelative=0
Path=T:\Firefox

Then add a new Firefox shortcut which executes:
firefox.exe -p "Pho"

done :).
 
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