They have written:
?
Sorry, I should have clarified. The conversation continued re receiving a copy of the report:
Can you indicate how long this will take as it's already a fortnight since I vacated.
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Unfortunately I cannot give a timescale as I am currently waiting on the estimates to be completed.
Granted they could know the charges will exceed my deposit, but it seems unprofessional at the very least to state that for certain without being able to provide a report.