found new hardware wizard starts

Barleymo · 23 Dec 2006 at 14:14

When i boot my pc which has 2 sata HDD's the found new hardware wizard pops up and informs me that there is a problem installing the hard ware ie both HDD's but both are working and accessible? it say the filename directory name or volume label syntax is incorrect. but like i say it works ok anyone have any ideas as its a pain whenever booting. :mad:

rpstewart · 23 Dec 2006 at 14:26

Does the message say that it's the HDDs? It could be another piece of hardware.

Check the System Event Viewer and see if that has any clues.

Barleymo · 23 Dec 2006 at 14:34

It says hitachi for the first one and then samsung for the second.

rpstewart · 23 Dec 2006 at 14:47

Does Device Manager list the HDDs correctly in the disk drives section?

Barleymo · 23 Dec 2006 at 14:49

they are both listed correctly but they both have yellow explanation marks by them

rpstewart · 23 Dec 2006 at 14:52

OK, go check on the properties of each in device manager, it should give you the reason for the exclaimation mark.

Barleymo · 23 Dec 2006 at 15:55

it says the drivers for this device are not installed, but HDD's dont have drivers do they?

Barleymo · 23 Dec 2006 at 16:23

installed the latest via 4in1 chipset drivers, no difference.

rpstewart · 23 Dec 2006 at 17:02

Barleymo said:
it says the drivers for this device are not installed, but HDD's dont have drivers do they?

They do but it's a pair of generic drivers which are supplied with windows - disk.sys & partmgr.sys if you're interested.

What happens if you go into Device Manager, right click on the HDD and pick "Update Driver"?

Barleymo · 23 Dec 2006 at 19:13

it tries to install then says the specified service does not exist as an installed service.

rpstewart · 23 Dec 2006 at 19:43

Hmm, there are a few references to that error message on google but none of the solutions are particularly pleasant or conclusive.

There's something fairly fundamental wrong within the guts of Windows by the sounds of things. At this point I'd be starting to weigh up how long this is going to take to fix against how long a reinstall is going to take.

Barleymo · 24 Dec 2006 at 13:56

mmmmm have started to think down the same lines myself, oh well, thanks for your input guess its time to bite the bullet.