** FREE STUFF - IC-Diamond GIVEAWAY **

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rjk

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Hi Guys

We are pleased to announce an Overclockers UK community give-away exclusive to our forum members.

IC-Diamond from Innovation Cooling is an ultra high performance thermal interface material that is ideal for use on high performance air and watercooling solutions.

IC Diamond is different because it uses microscopic diamond particles which provides exceptional thermal conductivity, reliability and longevity.


We have sold IC Diamond for many years now with zero returns in that time. It is one of our most popular TIMs!

Many thanks to frostdragon and Innovation Cooling for this opportunity.


Please head over to the Giveaway Thread to take part now!



If you want to grab some IC Diamond then it is available in our webstore also:


IC Diamond 7-Carat Thermal Compound (1.5g) @ £6.98 inc VAT

TH-000-ID_400.jpg


IC Diamond out performs all other compounds in independent user testing amoung the popular brands tested, IC Diamond contains 92% pure syntheic Diamond. Purified synthetic diamond has a thermal conductivity of 2,000-2,500 W/mKL compared to 406-429 W/mK for pure silver. IC Diamond is electrically none-conductive and none-capacitive providing protection for electrical components when used.
IC Diamonds exceptional durability is due to its high bulk loading of micronized diamond particles. Each tube of IC Diamond contains over 92% micronized diamond and ais 94% fully loaded counting other miscellaneous particles. This highly loaded mix (90% + Bulk loading) is recommended by chip manufacturers to limit pump out due to thermal cycling.
IC Diamond is a stand out amonst all compounds by providing both high performance and long term reliability. Lightly loaded or creme type pastes initially provide some preformance, however the effect can be transitory, sometimes only lasterin a couple of weeks or months. You are safe in the knowledge that IC Diamond thermal conductivity lasts forever.

Based on Independent tests IC Diamond performs 2.77°C better than OCZ Freeze, 3.28°C better than Arctic Cooling MX-3, 3.38°C better than Arctic Silver 5 and 4.74°C better than the Intel generic paste.

- Each tube of IC Diamond Thermal grease contains 7 carats of micronized diamond with diamond particle loadings @ 94% by weight. Material loading above 90% is recommended as the best combination of rheological and thermal properties to minimize interface pump out due to thermal cycling.
- Superior bulk conductivity
- Excellent thermal impedance
- Tight particle distributions
- < 40 µ maximum particle diameter
- Silicone free
- Lower viscosity
- Greater stability
- Non capacitive or electrically conductive

Only £6.98 inc VAT.

ORDER NOW






IC Diamond 24-Carat Thermal Compound (4.8g) @ £13.99 inc VAT

TH-001-ID_400.jpg



IC Diamond out performs all other compounds in independent user testing amoung the popular brands tested, IC Diamond contains 92% pure syntheic Diamond. Purified synthetic diamond has a thermal conductivity of 2,000-2,500 W/mKL compared to 406-429 W/mK for pure silver. IC Diamond is electrically none-conductive and none-capacitive providing protection for electrical components when used.
IC Diamonds exceptional durability is due to its high bulk loading of micronized diamond particles. Each tube of IC Diamond contains over 92% micronized diamond and ais 94% fully loaded counting other miscellaneous particles. This highly loaded mix (90% + Bulk loading) is recommended by chip manufacturers to limit pump out due to thermal cycling.
IC Diamond is a stand out amonst all compounds by providing both high performance and long term reliability. Lightly loaded or creme type pastes initially provide some preformance, however the effect can be transitory, sometimes only lasterin a couple of weeks or months. You are safe in the knowledge that IC Diamond thermal conductivity lasts forever.

Based on Independent tests IC Diamond performs 2.77°C better than OCZ Freeze, 3.28°C better than Arctic Cooling MX-3, 3.38°C better than Arctic Silver 5 and 4.74°C better than the Intel generic paste.

- Each tube of IC Diamond Thermal grease contains 7 carats of micronized diamond with diamond particle loadings @ 94% by weight. Material loading above 90% is recommended as the best combination of rheological and thermal properties to minimize interface pump out due to thermal cycling.
- Superior bulk conductivity
- Excellent thermal impedance
- Tight particle distributions
- < 40 µ maximum particle diameter
- Silicone free
- Lower viscosity
- Greater stability
- Non capacitive or electrically conductive

Only £13.99 inc VAT.

ORDER NOW
 
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RCoon said:
Did the CEO request for you to delete my message? Shameful practice from IC yet again.
Click to expand...

not at all, but you are posting garbage in a promotion that I have spent my afternoon working on. so your post was deleted.

you were basing your entire argument on internet hearsay and insinuation that a crap analogy was an insult.

either way, you're going to keep posting until you get a response so there you go.

the giveaway is taking place. It is entirely your decision to participate or not.

what I will ask is that if you wish to post slanderous things on the overclockers uk forum, that you can back it up with the full story and not just an uninformed hit and run post that doesn't do anything but spread ill informed opinion and not fact.

if you would like to discuss the matter further then feel free to trust message me.
 
I bought IC-Diamond 24 Carat some months ago and between it, AS5 and the compound already applied to the H100i I seriously couldn't see a difference, Maybe 1'c max, Guess it just shows though that most TIM's are now at their peak when it comes to thermal properties.
 
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rjkoneill said:
not at all, but you are posting garbage in a promotion that I have spent my afternoon working on. so your post was deleted.

you were basing your entire argument on internet hearsay and insinuation that a crap analogy was an insult.

either way, you're going to keep posting until you get a response so there you go.

the giveaway is taking place. It is entirely your decision to participate or not.

what I will ask is that if you wish to post slanderous things on the overclockers uk forum, that you can back it up with the full story and not just an uninformed hit and run post that doesn't do anything but spread ill informed opinion and not fact.

if you would like to discuss the matter further then feel free to trust message me.
Click to expand...

Am I allowed to post the link to the entire thread? There is factual information on there, along with images and proof, all of which was done by the forum moderators over there. I'd like to back this up, but if you won't allow me to post the thread, then you're not allowing me to give some evidence. Sadly they also deleted the legal notice on their facebook page too.

I'm not here to troll, I'd just like to inform people how the IC CEO chooses to present himself to customers who provide feedback when he asks them to test his IC Diamond.

EDIT: Also warn of potential damage to their heatsinks/cpu's unless IC took our feedback to heart.
 
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RCoon said:
Am I allowed to post the link to the entire thread? There is factual information on there, along with images and proof, all of which was done by the forum moderators over there. I'd like to back this up, but if you won't allow me to post the thread, then you're not allowing me to give some evidence. Sadly they also deleted the legal notice on their facebook page too.
Click to expand...

If you feel the need to then yes be my guest. Overclockers UK has sold in excess of 10,000 units of this thermal paste with zero returns or customer complaints. It seems bizarre to me that any issues with the product would not be highlighted by our clearly vast user base. We take end user complaints very seriously and work with our vendors to resolve issues.

Do you have personal evidence of any issues, or are you repeating stuff you have read on the internet? I would love to see first hand information you have gathered on this matter and will of course forward any of your personal concerns to Innovation Cooling.

I am well aware of the grandmother comment as well and if you cant see that for what it was then there really isn't much more I can say.

Just because you dig up your dead grandmother put a couple of bullets in her and post her bullet ridden corpse on a forum as proof I killed her does not mean that’s what happened.
Some conditions do apply to “evidence”
Click to expand...

this is clearly an analogy and not an insult. a poorly worded, crap analogy yes. but not an insult.

An old news internet witch hunt is always good and we all have access to google to make our own opinions. but please. post your findings.
 
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rjkoneill said:
If you feel the need to then yes be my guest. Overclockers UK has sold in excess of 10,000 units of this thermal paste with zero returns or customer complaints. It seems bizarre to me that any issues with the product would not be highlighted by our clearly vast user base. We take end user complaints very seriously and work with our vendors to resolve issues.

Do you have personal evidence of any issues, or are you repeating stuff you have read on the internet? I would love to see first hand information you have gathered on this matter and will of course forward any of your personal concerns to Innovation Cooling.

I am well aware of the grandmother comment as well and if you cant see that for what it was then there really isn't much more I can say.

An old news internet witch hunt is always good :)
Click to expand...

It's not how you would expect a CEO/Rep to present himself to customers however.

Thanks

http://www.techpowerup.com/forums/threads/techpowerup-official-ic-diamond-test.170121/

http://forums.anandtech.com/showthread.php?t=2073442

http://www.evga.com/forums/tm.aspx?m=695748&mpage=1

http://www.overclockers.com/forums/showthread.php?t=649643

http://www.silentpcreview.com/forums/viewtopic.php?t=42128

http://www.hardwarebbq.com/ic-diamo...e-hand-thermal-pastes-damaging-cpu-gpu-cores/
 
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thanks for posting.

I will ask again, do you, yourself, personally have any experience or feedback of this product?
 
I only have 1 complaint with ICD and that is it made the IHS on my 4770K quite dark, Almost stained and no matter how much I cleaned it, It wouldn't return to it's former colour like it did with AS5 or the pre-applied compound on the H100i.

But apart from that in my honest opinion it's one of the best TIM's available if you want the best temperatures possible.
 
RCoon said:
Nope. I disliked the interaction with customers, so voted with my wallet.
Click to expand...

so, to summarise:

  • you dont like the product
  • you have never personally used the product
  • you have made your decision entirely based on things you have read on internet forums

Thanks for taking time to post the links :)
 
rjkoneill said:
so, to summarise:

  • you dont like the product
  • you have never personally used the product
  • you have made your decision entirely based on things you have read on internet forums

Thanks for taking time to post the links :)
Click to expand...

I made my decision based entirely on their customer service. I was given the original copies of the photos taken of the hardware to test for any tampering (without any exif data removed). Unless of course you condone his behaviour entirely.

I understand you're a business, and you make money on IC Diamond sales (however little, it all adds up), so it's of interest to you to make me look like a crazy tinfoil hat wearing internet zealot. But I don't believe a company should go unpunished for extremely poor customer service, and threatening a forum with legal action in order to bully them into silence.

EDIT: At the very least, I hope Andy has become a nicer guy after all of this.
 
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Let me put something to you, bear with me on this.

Overclockers UK used to have a terrible internet reputation based on our previous owners public opinion. Not something that I think from your posts in this thread that you would agree with. This was something that took place before you joined but given your knowledge of this thing with Innovation Cooling, I can only assume that you were aware of OcUKs previous reputation.

We also had, by my own admission a fairly lacklustre approach to customer service and returns.

now, we have transformed this reputation to become part of a dynamic group, focussing entirely on customer service and satisfaction. our policies and staffing in key areas have been improved to make a huge difference to the speed and efficiency behind our returns and support teams.

now, the point I am trying to make is that whilst companies do screw up from time to time. Sometimes they come good. OcUK itself is a prime example of this and I am personally very proud to be a part of it.

Innovation Cooling have made some pretty crap mistakes with public relations, but they arent the first and they probably wont be the last. From my own viewpoint, they fell foul of biting hard to baiting on internet forums. Whist this is a grave mistake for most companies to make, there is only room for improvement.

As an experienced product manager, I always find that it says a lot about a company when they invest in employing specialists and forum representatives. This allows them to develop products based on customer feedback and give regional, one to one customer support at a level that a HQ based anywhere in the world would not do effectively.

They came to me to discuss this giveaway. To get people talking about a product that we already sell and have zero issues with. As I mentioned, I am backing up my own claims with physical facts gained from our own sales reports that I have in front of me:

  • zero return rate
  • zero customer complaints
  • zero warranty void items related to use of these products

as a product manager, I believe that whatever has happened in the past has happened and that a company who doesnt care wouldnt be putting money into promotional activities and customer service improvements like this if they handn't set out to change.

Sometimes its harder to make an ass out of yourself and then decide to make things right. If thats whats happened here, then hats off to Innovation Cooling for making the effort.
 
rjkoneill said:
Let me put something to you, bear with me on this.

Overclockers UK used to have a terrible internet reputation based on our previous owners public opinion. Not something that I think from your posts in this thread that you would agree with. This was something that took place before you joined but given your knowledge of this thing with Innovation Cooling, I can only assume that you were aware of OcUKs previous reputation.

We also had, by my own admission a fairly lacklustre approach to customer service and returns.

now, we have transformed this reputation to become part of a dynamic group, focussing entirely on customer service and satisfaction. our policies and staffing in key areas have been improved to make a huge difference to the speed and efficiency behind our returns and support teams.

now, the point I am trying to make is that whilst companies do screw up from time to time. Sometimes they come good. OcUK itself is a prime example of this and I am personally very proud to be a part of it.

Innovation Cooling have made some pretty crap mistakes with public relations, but they arent the first and they probably wont be the last. From my own viewpoint, they fell foul of biting hard to baiting on internet forums. Whist this is a grave mistake for most companies to make, there is only room for improvement.

As an experienced product manager, I always find that it says a lot about a company when they invest in employing specialists and forum representatives. This allows them to develop products based on customer feedback and give regional, one to one customer support at a level that a HQ based anywhere in the world would not do effectively.

They came to me to discuss this giveaway. To get people talking about a product that we already sell and have zero issues with. As I mentioned, I am backing up my own claims with physical facts gained from our own sales reports that I have in front of me:

  • zero return rate
  • zero customer complaints
  • zero warranty void items related to use of these products

as a product manager, I believe that whatever has happened in the past has happened and that a company who doesnt care wouldnt be putting money into promotional activities and customer service improvements like this if they handn't set out to change.

Sometimes its harder to make an ass out of yourself and then decide to make things right. If thats whats happened here, then hats off to Innovation Cooling for making the effort.
Click to expand...

You ship haribo with your orders, you're more than forgiven for your past customer services in my book ;)
 
I've never personally used IC products so can't comment on them.

But I will say that the IC rep's posts (is he the CEO?!) on that linked TPU thread are absolutely shocking, truly astounding he dares while representing IC make such posts..
 
I remember the old service, It was horrible, I'm talking horrendous, But now OCUK is owned by CaseKing.DE everything is awesome once more :)
 
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