Friend has major Windows problem

--- Z --- · 13 Jan 2006 at 22:27

He has lost internet access, and lost sound (Nvidia) drivers. Cannot access the internet at all, he has checked with Uni but as far as they are concerned, all is ok their end. Which means its his PC.

Tried all internet options for connection - on auto detect - STILL NOTHING

Tried all Network connection - STILL NOTHING

HELP

More news, under LAN Status it says "INVALID IP ADDRESS" and it wont let him renew it???????? any ideas.

Behemoth · 13 Jan 2006 at 22:31

Take it back to an earlier restore point where it was all working ?? Windows might have dropped the driver's for those out, tis worth a try.

--- Z --- · 13 Jan 2006 at 22:33

Done that, still nothing though, any other suggestions?

rotters · 13 Jan 2006 at 22:34

this friend also has a shop brought comp with no xp home disc, so a fresh install is a no go here really.

rotters

Behemoth · 13 Jan 2006 at 22:35

Get to a pc with net connection and download the drivers and put them in again would be the best way outof this one.

uknorthboy · 14 Jan 2006 at 09:32

Make a restore point the try a windows repair if all fails you may need to reformat the pc.

How to go about Repairing Windows XP
1. Put your Windows XP Install CD into your CD-ROM drive.
2. Reboot your computer.
3. Let your system boot off of the CD.
4. Let the Setup go through the first part of the Installation procedure.
5. When you come to the screen in which it says "Welcome to Setup." press Enter to Setup Windows XP.
6. Press F8 to agree to the End User License.
7. Let the Setup search your system for previous versions of Windows.
8. When the Setup is finished searching your system, select your Windows XP Installation and press the R key on your keyboard to start the Repair Procedure.

This is the part that might make you nervous . The Setup will delete all major system files and then replace them with new copies.

You will have to download all of the updates from Microsoft Windows Update again because it replaces the files.

Don't worry, your user data is still intact. Nothing has been lost, nothing has been deleted. Your data is safe, just the OS has been repaired, so relax.

There is nothing to worry about as long as you follow the steps to repairing Windows XP.

rotters · 14 Jan 2006 at 09:48

sorry northboy but i did state that he doesnt have an xp disc, as its a purple shirt land comp

rotters

uknorthboy · 14 Jan 2006 at 10:09

Yes I missed that no cd eh, that a pity, not sure how you can resolve this now

But there must be some way there always is.

chriscpritchard · 14 Jan 2006 at 10:39

you should be able to request a disk from purple shirt land

lordedmond · 14 Jan 2006 at 10:58

I'll bet they try to sell him/her one xp disk that is

or ask them for a anual service ( they just wipe it and return it to as sold )

rotters · 14 Jan 2006 at 11:27

really even if its a couple of years old?

rotters

lordedmond · 14 Jan 2006 at 11:35

try them

I have just spent a few hours sorting out the software for a mate who took his in for the said service they did as i stated justed wiped his hd and returned to as sold :eek:

all his games , wp software, pic ,ect gone pift

they did not inform him of this before he is not a happy bunny

it was just a thought as your friend pc is no worky
but they should provide the disk with the pc , but then no offense intended they could get more trouble fro there punters try to install the OS

M0KUJ1N · 14 Jan 2006 at 11:38

Already tried the usual tricks such as uninstalling and reinstalling the device in Device Manager, installing an updated driver from the company's support website?

Does cmd; ipconfig /all display a correct MAC address?

I would also try it with a knoppix boot CD, as if it works under knoppix that would rule out a hardware fault but if it doesn't work under knoppix then

Also, even purple-shirt brigade machines will come with some form of recovery disc to reinstall the OS, and this should work unless you've blatted the restore partitions