Front door botch - What are my legal rights

MehulLakhani

MehulLakhani

MehulLakhani

Associate
Joined
12 Jan 2003
Posts
1,226
Location
Watford
Hi All

I had a new front door fitted 6days ago, as a replacement through insurance, after an attempted break-in.

It is a RockDoor, and we have previously had the door fitted once, and replaced due to peeling. So have had the doors intalled twice so we know how they should be installed.

Long story, but the door has been installed shabilly, with damage to my property, including cutting an intercom wire, and also damage to walls. The door doesnt close properly etc. The door also has lots of scratches on it etc. I also think that they have fitted cheaper locks, and not the ones specified on the RockDoor website.

I have contacted the company who installed the door on behalf of the insurance company, and they want to come and do an inspection.

I have lost faith in the company, and now would like to reject the door, and ask my previous local installer to fit me a new door. Only problem is, I would have to get authorisation from the insurance co, as they would need to pay for a replacement.

If it helps, I paid the £350 excess on my credit card. How best to tackle rejecting the door fully - I dont really want to have this company back multiple times to try and fix the door. Can I reject it fully under sale of goods act ? Also how best to get compensation for the damage to my property, and to get them to pay to replace my intercom wires etc ?

R

Mehul
 
Sale of Goods AND SERVICES... Martin Lewis has an excellent article on how to exert your rights under the SoGAS Act, on the moneysavingexpert site. Good job paying on your credit card, you now have added protection under the S.75 Consumer Credit Act.
 
MehulLakhani said:
I have contacted the company who installed the door on behalf of the insurance company, and they want to come and do an inspection.
Click to expand...

This is your only option. Let them have a look and try and put it right - you can't just print the SOGA, staple it to your keyboard and hit them over the head with it.
 
in my experience the guys who installed the door with probably be a regular subcontractor for the insureance company, with that being said they will try to install doors as cheap as humanly possible becuase they have probably been driven down on price by the insurance company tendering for this exact thing. I know how this works becuase I know during the current climate contractors are undercuting each other to win contracts that will keep there employees in wages for a few more weeks let alone make any money. If you want to start talking about contracts then your issue is with your insureance company since you probably have no legal recourse with the door company. I would also read the contract you probably signed with your insureance company since a they are the ones you now will have issue with from a legal standpoint.
 
Does'nt matter how good the product is, if it's fitted by cowboy fitters who make a complete hash of it.

I had a new UPVC front door fitted by Coldseal and the fitter used a stanley knife to unpack it and scored a neat line on the panel when taking it out of the clear packaging.
 
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