Soldato
- Joined
- 7 Dec 2005
- Posts
- 8,010
- Location
- Wiltshire
I had enough issues with TalkTalk just trying to place an order, ended up going with Sky instead.
FTTP move from BT to TalkTalk
- Thread starter BeatMaster
- Start date
I've been with talktalk since 2017 only ever had issues twice and both times an openreach engineer was sent out to change the master socket faceplate within a week of my first call.
Recently switched over to fttp with them and I cant fault the service.
Recently switched over to fttp with them and I cant fault the service.
Associate
- Joined
- 25 Apr 2021
- Posts
- 4
I've also recently switched to Talktalk fttp, service is great.
The ordering process, however, was a complete joke.
The ordering process, however, was a complete joke.
Same and having to order over the phone was like going back to 2001. The person I spoke to was fine, it just took a loooong time.
Associate
- Joined
- 25 Apr 2021
- Posts
- 4
Imagine having to do the whole process twice. First guy didn't put my order through correctly!
Associate
- Joined
- 25 Apr 2021
- Posts
- 4
Talktalk have a dedicated UK based fibre team, who all seem well trained, whenever I've talked to them. Their ordering process has hopefully improved. £40 p/month for a solid 500mb connection is well worth it, imo.
Associate
- Joined
- 13 Sep 2012
- Posts
- 149
Also been with talk talk for years on fibre and have no problems reaching 80mbps
Just upgrading now to 500mbps FTTP but there is a delay at the moment as got to wait for openreach to come out and dig up the pipe as it's collapsed
Just upgrading now to 500mbps FTTP but there is a delay at the moment as got to wait for openreach to come out and dig up the pipe as it's collapsed
I've FTTP clients with BT Retail, Zen, and TalkTalk Business.
Only times we've had to contact any of them for tech support was Zen. Neither were upstream issues. One was because some clown, while cutting weeds on the premises, managed to completely sever the fibre. Other was a weird issue that turned out to be someone having moved the fibre just enough to cause intermittent loss. So I can't speak to the FTTP support from the others. Zen were great though, as always.
At the consumer copper end, with TalkTalk I've only had horrendous experiences. Multi-week sessions of wall-to-wall incompetence. But the business fibre install went fine (apart from OpenReach turning up half-a-day early and making the job vastly more difficult for themselves - not TT's fault to be fair.)
Zen are expensive. But if your FTTP is a "must have" and you need excellent support? You want an ISP that'll battle on your behalf at install and stay on top of Openreach should it be required? Pay the premium and get Zen. (I'd be tempted to use Andrews and Arnold, who are horrendously expensive, but Zen managed to get FTTP into a premises that AA could not. Now I stick with Zen.)
Only times we've had to contact any of them for tech support was Zen. Neither were upstream issues. One was because some clown, while cutting weeds on the premises, managed to completely sever the fibre. Other was a weird issue that turned out to be someone having moved the fibre just enough to cause intermittent loss. So I can't speak to the FTTP support from the others. Zen were great though, as always.
At the consumer copper end, with TalkTalk I've only had horrendous experiences. Multi-week sessions of wall-to-wall incompetence. But the business fibre install went fine (apart from OpenReach turning up half-a-day early and making the job vastly more difficult for themselves - not TT's fault to be fair.)
Zen are expensive. But if your FTTP is a "must have" and you need excellent support? You want an ISP that'll battle on your behalf at install and stay on top of Openreach should it be required? Pay the premium and get Zen. (I'd be tempted to use Andrews and Arnold, who are horrendously expensive, but Zen managed to get FTTP into a premises that AA could not. Now I stick with Zen.)
Make sure you check out cash back sites, I got my BT 150/30 for £29.99 with £170 cash back, Granted the contract is for 24 months.
This! TCB and Quidco have given me shedloads of money over the years, for nothing. If you look at the TCO of the various options, if you can afford the take the minor gamble on cashback (because it's never 100% guaranteed) then cashback can absolutely swing it. Also see if the ISP give referral discount.
Associate
- Joined
- 11 Jun 2021
- Posts
- 31
- Location
- UK
Completely agreed on the above regarding Cashback. We have FTTP but are limited to BT as the only provider, after checking out the deals was able to get £180 cashback on 24 month contract with them. Also able to upgrade to a faster speed at a discounted rate they were offering as a promotion. In all fairness to them, both times the customer service was excellent and it would take a lot of change across when more providers become available unless the rates were significantly lower.
My 2p. I was with BT and their network is good quality (FTTP, the proper one). My TBB graph was always low even with heavy usage and the graph was very tightly packed together at the bottom (meaning smaller deviations).
Like the others' sentiments BT wouldn't do any discounts (after starting up BT Sport unsurprisingly. They needed to pay for the football rights somehow) so my 76Mb package went from £26 to £32 then the last time before I left it was at £40 after being with them for many years.
Switched to VM before TalkTalk and whilst the network isn't as good (in terms of pings, the TBB graph was all over the place and big spikes during the day), if you didn't test it you wouldn't be able to tell the difference.
After TalkTalk started offering FTTP I decided to switch to them and yes the customer service is bad, however the network is the same in terms of quality as BT. On the 500MB package (500/70) for £40 18m and the ping graph is low as it was when I was on BT.
So if you don't plan to contact them much it's pretty decent. I only switched to them because I had my VM connection still on whilst I switched because I had heard of the bad support thinking I'd be left without internet. Luckily it went all okay.
Saying that, they are pretty bad because having signed up to them over the phone, I've not been able to access the Future Fibre account page so I've only got a temporary account page where I've not been billed since I started. So their bad management can be a benefit!
(Very rarely. We'll see how long this goes on)
Like the others' sentiments BT wouldn't do any discounts (after starting up BT Sport unsurprisingly. They needed to pay for the football rights somehow) so my 76Mb package went from £26 to £32 then the last time before I left it was at £40 after being with them for many years.
Switched to VM before TalkTalk and whilst the network isn't as good (in terms of pings, the TBB graph was all over the place and big spikes during the day), if you didn't test it you wouldn't be able to tell the difference.
After TalkTalk started offering FTTP I decided to switch to them and yes the customer service is bad, however the network is the same in terms of quality as BT. On the 500MB package (500/70) for £40 18m and the ping graph is low as it was when I was on BT.
So if you don't plan to contact them much it's pretty decent. I only switched to them because I had my VM connection still on whilst I switched because I had heard of the bad support thinking I'd be left without internet. Luckily it went all okay.
Saying that, they are pretty bad because having signed up to them over the phone, I've not been able to access the Future Fibre account page so I've only got a temporary account page where I've not been billed since I started. So their bad management can be a benefit!
(Very rarely. We'll see how long this goes on)Anyone here using the Talktalk FTTP Future 500 through Cityfibre infrastructure?
This is now available in my area (aberdeen) and I'm wondering what the expected uploads speeds should be. Vodafone are the only other provider here who offer a symmetrical service (500/500 or 900/900 down/up), but when I checked on the talktalk site they claim the upload is only 70mb for the 500mb service. It did have a warning next to the upload speed to say its unconfirmed so I'm wondering if any has it running with them on City fibre network and can confirm.
This is now available in my area (aberdeen) and I'm wondering what the expected uploads speeds should be. Vodafone are the only other provider here who offer a symmetrical service (500/500 or 900/900 down/up), but when I checked on the talktalk site they claim the upload is only 70mb for the 500mb service. It did have a warning next to the upload speed to say its unconfirmed so I'm wondering if any has it running with them on City fibre network and can confirm.
This sounds like the Openreach FTTP service. TalkTalk's CityFibre 500 service is symmetrical.
https://www.thinkbroadband.com/isps/talktalk/packages/fibre-500-cityfibre
If you throw an Aberdeen address into the TalkTalk checker that doesn't have Openreach FTTP but is covered by CityFibre and shows up on Vodafone's website then it comes up with the Openreach limit on the upload speeds.
I suspect this is just a website issue.
I suspect this is just a website issue.