Garage Nightmare. Advice?

Nathan

Nathan

Nathan

Soldato
Joined
4 Feb 2003
Posts
5,402
Location
West Midlands
I am so angry right now.

Just been to pick the car up from the garage following on from this thread

Here

Its dripping oil, hmm better check the job. Jack it up and take the engine cover off I find this...

http://www.starlet.ukfsn.org/DSC00059.JPG

Obviously the driveshaft has slipped out and they have lost some oil which has not been replaced Sad

I then look at the boot job and they have used PLASTIC TIE WRAPS of which one is barely holding the boot on.

Here

Here2


I went back and asked what oil they had put back in my box after spilling it, there answer was they aint spilt nothing, apparently I must have had a leak!!!They said bring it back in the morning and we will reclip the boot on. Jesus, what shall I do guys? Department of trade??
 
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Nathan said:
I am so angry right now.

Just been to pick the car up from the garage following on from this thread

Here

Its dripping oil, hmm better check the job. Jack it up and take the engine cover off I find this...

http://www.starlet.ukfsn.org/DSC00059.JPG

Obviously the driveshaft has slipped out and they have lost some oil which has not been replaced Sad

I then look at the boot job and they have used PLASTIC TIE WRAPS of which one is barely holding the boot on.

Here

Here2


I went back and asked what oil they had put back in my box after spilling it, there answer was they aint spilt nothing, apparently I must have had a leak!!!They said bring it back in the morning and we will reclip the boot on. Jesus, what shall I do guys? Department of trade??
Click to expand...

This is on the 306 GTi I take it?

Cowboys :rolleyes:
 
Yeah it is :) Im seeking as much advice as possible, im going to do everything I can because the quality of the workmanship is awful.
 
Plastic tie wraps are really common on 'third party' type boots. While OEM parts are more likely to use metal clamps which honestly do a far better job.

When I used to own a VW Scirocco it would chew up a tiewrapped boot in about 6 months, they really are useless, but unless you goto a main dealer, or supply the boot yourself (which should include all the fittings), then the odds are you'll get the cheapest tiewrap type ;(
 
Its not so much the fact they have used plastic tie's, its the fact my gearbox oil has been spilt and not repalced and one of the ties are barely on the boot.
 
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The Supply of Goods and Services Act

If you've hired someone to do some work, your rights are protected by The Supply of Goods and Services Act 1982, which states that someone providing a service must do it:

* With reasonable care and skill.
* In a reasonable time, if you haven't specified a completion date.
* For a reasonable price, if this hasn't been agreed in advance.

This means the trader providing the service has a duty of care to you and your property, and should complete the job in good time and at a reasonable cost, even if you didn't agree a deadline for completion or a final price in advance.

In addition, any goods fitted during the work are covered by the Sale of Goods Act as well, which says they must be:

* of satisfactory quality.
* fit for purpose.
* and as described.

If the service is not in accordance to these standards, you are entitled to get a full or partial refund, replacement or repair.

I'm currently going through the courts regarding my gearbox because of cowboys like you've encountered - do your research as I have and get the work carried out to a satisfactory level.
 
Right, I have to send them a letter under recorded delivery mentionion the supply of goods act 1982 and complain that the work was not done with due care and skill and I want the problems rectified within 14 days at no cost to me. Then go from there. I ll keep you guys updated
 
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