Garage refusing to honour warranty

100% go to small claims court. They very often side with the little person if it looks remotely like the garage is trying to get away with it. (plus I think we've all been fobbed off by a garage at some point, Judges too. County court Judges are human beings and you dont have to prove 100%. Just on balance of probabilities did missing a service by 100 miles cause those issues (nope)


Send a 7 day LBA then pay £70 or whatever it is nowadays and see them in court.
 
I can't comment on what went before this but, language aside, she seems to have gone to 11 straight off the bat. Did she speak with the owner of the garage, has she had a meeting of minds conversation with said owner? When service fails the measure of a company is how they put the situation right but as said I have no idea what conversations came before this letter.

I would not have written that letter and I have written to a few garage DP's/Sales Managers over the years when things haven't gone to plan. For me anger and emotion is best replaced with frustration and disappointment and consensus that both parties just really need to do the right thing. It is the subtilties really, that would just get the back up of the dealers and at the end of the day the satisfactory fix is the resolution, not the who is right'est...(a new word for today I made up).
 
UPDATE

Dealer got the letter just before 9am.

At half past she got a call. They now are saying the engine is lunched, possibly a seized piston leading to a snapped rod.

They say another engine is required but aren't prepared to fit a brand new one due to costs but are willing to source a 2nd hand one upto £2k.

So whilst it may have been overly emotive, it worked.

Plenty of engine knocking about between 600-1600 when I search on Google so they shouldn't have an issue with finding one.
 
I'd want some evidence of the engine age and usage before I'd accept used. To be honest I'd push for a full refund on the car, then they can sell the repaired one.
 
she had the car 7.5 months,
ability to get a refund depends on year long warranty terms, which may precise limits on repair costs, and, whether it was a pre-purchase fault, or related to subsequent use,
why they changed starter though ?
 
jpaul said:
she had the car 7.5 months,
ability to get a refund depends on year long warranty terms, which may precise limits on repair costs, and, whether it was a pre-purchase fault, or related to subsequent use,
why they changed starter though ?
Click to expand...

Your guess is as good as mine. Though I would guess that they tried to start it, motor didn't spin because it was being held by seized block and assumed motor was dead.
 
Resident said:
UPDATE

Dealer got the letter just before 9am.

At half past she got a call. They now are saying the engine is lunched, possibly a seized piston leading to a snapped rod.

They say another engine is required but aren't prepared to fit a brand new one due to costs but are willing to source a 2nd hand one upto £2k.

So whilst it may have been overly emotive, it worked.

Plenty of engine knocking about between 600-1600 when I search on Google so they shouldn't have an issue with finding one.
Click to expand...

How much is the car?
 
Resident said:
UPDATE

Dealer got the letter just before 9am.

At half past she got a call. They now are saying the engine is lunched, possibly a seized piston leading to a snapped rod.

They say another engine is required but aren't prepared to fit a brand new one due to costs but are willing to source a 2nd hand one upto £2k.

So whilst it may have been overly emotive, it worked.

Plenty of engine knocking about between 600-1600 when I search on Google so they shouldn't have an issue with finding one.
Click to expand...

Good news! I'd accept an engine that was commensurate with the age and mileage of the car as that feels reasonable. Much better than having to go to SCC. I mean, you would if you had to, but nice to avoid the hassle.

Hope it works out for her
 
It still amazes me the effect a letter delivered by recorded delivery has on car traders. Even the most stubborn ones seem to relent when something comes through from the small claims court.

I guess their model is to fob everyone off, then they only have to deal with the 5% who aren't doormats.
 
Sounds like some progress but I'm not sure if trust them to change the engine.

In an almost perfect world, I'd want to look into rejecting the car at all costs. However I'm not sure that is an option here after 7.5 months. Failing that I'd want to find a reliable, tried and tested garage to do the work and get the original garage to cover the costs. Nightmare. Hope it gets resolved.
 
It's a while since I had a warranty - pay as you go at the moment,
Had a radiator leak in a vauxhall from a mazda dealer that was covered whilst a colleugue had a renault ,different garage, similar issue and was not covered, just luck,
- subsequently forked out $$$ for a clutch on a bmw though - that glazed - a manufacturing defect, I should have called out, as I learned restrospectively.
bmw driveline warranty has a max claim of 5k, so you can find you are over a barrel. V


https://www.car.co.uk/media/blogs/warranties/what-does-your-car-warranty-cover
Many warranties have a maximum claim limit, and this can either be for a single claim or the maximum amount that can be claimed during the year. If the repair exceeds the maximum claim limit, you will need to stump up the difference.
...
What’s covered varies depending on the warranty company’s terms and conditions,
....
You need to be covered by what is termed ‘consequential loss’, which is where one part failure causes the failure of other parts. An example of this is a water pump failing and affecting other components. Some warranties may only replace the water pump. Others may restrict the amount they pay out for multiple part replacements.
Click to expand...
 
example uk warranty
http://www.carcareplan.com/fulfilment/CSMA/policy/8581_CSMA_Warr_Oct15.pdf
Warranty 5 – Details of cover n Available for vehicles up to five years old/60,000 miles at policy start n No claim limit – claims can be made up to the vehicle value in the aggregate
Warranty 10 – Details of cover Available for vehicles up to ten years old/100,000 miles at policy start n £2,000 claim limit (per claim) up to the vehicle value in the aggregate
Click to expand...
 
naefeart said:
Sounds like some progress but I'm not sure if trust them to change the engine.

In an almost perfect world, I'd want to look into rejecting the car at all costs. However I'm not sure that is an option here after 7.5 months. Failing that I'd want to find a reliable, tried and tested garage to do the work and get the original garage to cover the costs. Nightmare. Hope it gets resolved.
Click to expand...
Doing it themselves costs an engine and man time.

Separate garage is engine and garage labour. Hyper enflated costs.... I know what they would prefer
 
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