Gearbox rebuild less than 30 days after buying - Options

checjb · 22 Jan 2018 at 19:34

Hi folks,

I bought a car from Cargiant on 22 Dec and on Friday last week it started to make a rather unpleasant noise which is, apparently, the gearbox input shaft bearing. I reported this to Cargiant within the 30 days as mandated by the Consumer Rights Act. The car is a 13 plate Focus and has done 95K (less than a 1K of that is due to me). Is this likely to be something that is covered by the CRA or not? I do have a warranty policy but that has an excess and, frankly, I'm a bit miffed the gearbox has failed within a month.

Anyone have any knowledge they can share?

Frozennova · 22 Jan 2018 at 19:41

checjb said:
Hi folks,

I bought a car from Cargiant on 22 Dec and on Friday last week it started to make a rather unpleasant noise which is, apparently, the gearbox input shaft bearing. I reported this to Cargiant within the 30 days as mandated by the Consumer Rights Act. The car is a 13 plate Focus and has done 95K (less than a 1K of that is due to me). Is this likely to be something that is covered by the CRA or not? I do have a warranty policy but that has an excess and, frankly, I'm a bit miffed the gearbox has failed within a month.

Anyone have any knowledge they can share?

Prepare to bend over.

We have a similar situation on an Evo 8 FQ330 a few years back.

Bough from dealer car had done <60k miles, within 6 weeks and less than 1000 miles the car required a rebuild. 4 weeks later the best we could get out of them was a 50% contribution to the £2000 bill

checjb · 22 Jan 2018 at 19:49

I actually have an AA 'Gold' warranty and that covers all gearbox internal components. Hopefully, that will cover it even if CG don't.

MrKnifey · 23 Jan 2018 at 07:56

Had same happen with my transporter, luckily the dealer was very helpful and they rebuild the gearbox foc

Orionaut · 23 Jan 2018 at 08:01

checjb said:
I actually have an AA 'Gold' warranty and that covers all gearbox internal components. Hopefully, that will cover it even if CG don't.

Dopes that one make a distinction between "Failure" and "Wear and Tear"

sigma · 23 Jan 2018 at 09:58

Frozennova said:
Prepare to bend over.

We have a similar situation on an Evo 8 FQ330 a few years back.

Bough from dealer car had done <60k miles, within 6 weeks and less than 1000 miles the car required a rebuild. 4 weeks later the best we could get out of them was a 50% contribution to the £2000 bill

I think it's different if it's within 30 days. Also doubt a gearbox is wear and tear/consumable.

Frozennova · 23 Jan 2018 at 10:10

sigma said:
I think it's different if it's within 30 days. Also doubt a gearbox is wear and tear/consumable.

Wear and tear I'd assume, although consumable in the evo world

ci_newman · 23 Jan 2018 at 10:30

MrKnifey said:
Had same happen with my transporter, luckily the dealer was very helpful and they rebuild the gearbox foc

You dealt with a dealer though, not a car supermarket.

MrKnifey · 23 Jan 2018 at 10:38

Either way, they need to fix the problem? By any chance did you pay anything using your credit card? Even a deposit?

Dav4 · 23 Jan 2018 at 11:29

Is it an ex hire car? High mileage for a newish car and odd for the gearbox to give up at just over 4 yrs old.
Either way they should sort it for you. Just threaten legal action if they mess about

crinkleshoes · 23 Jan 2018 at 14:09

That sounds like a failure to me, not wear and tear... the car is too young and low mileage.

For any car bought from a dealer, you basically have a 6 month warranty - even if they only claim 3. They have to prove the fault was not there at point of sale, rather than the other way around, which is very difficult.

Within 30 days you also have a right to reject the car.

I'd be going back to them and give WRITTEN notice that they must fix this or you'll be rejecting the car for a full refund under the Consumer Contract Regulations 2013.