Anyone have any thoughts on this query, or could point me in the general direction of online advice/guidance? I realise that this isn't a legal forum but perhaps someone has a similar experience and could advise?
I bought a 'refurbished' 55" TV on the bay from Panasonic outlet, which came with a 12 month warranty, of which I am within. It was cheap and cheerful, it has it's faults such as pretty awful back light bleed and a fairly poor overall picture, however I accepted those as it was cheap and I bought it in full knowledge it was a risk. It does the job, or it did.
It has now developed a couple of faults. The first is that when headphones are plugged in its a nightmare to get them to work properly, they work fine in every other appliance just the TV. Once they are unplugged the TV does not register this and thinks they are still plugged in so wont output audio through the speakers.
Now the picture has become so messed up it's very clear that there is a major issue with the panel, colours all over the place, weird banding, green replacing all blacks and other weird stuff. Change AV input it fixes itself for say 30 seconds and it's the same. Clear issue.
Panasonic are being fine about arranging an in warranty repair however they are saying that they cannot arrange a repair with the TV being in the original or similar packaging, which seems reasonable until you think about it. Can everyone really be expected to retain he packaging of every electrical item they own for the duration of the warranty in case of a faulty? Its a 55" TV, the box was HUGE and I live in a flat!
I am now faced with paying around 25 quid for a box to return it for repair, within warranty, because I didn't have the space to store a humongous box for a year in case their product broke down. Does anyone else have experience of a similar situation, and what was the outcome? End of the day Ill probably just have to pay as its cheaper than losing out on the TV but it seems farcical.
I bought a 'refurbished' 55" TV on the bay from Panasonic outlet, which came with a 12 month warranty, of which I am within. It was cheap and cheerful, it has it's faults such as pretty awful back light bleed and a fairly poor overall picture, however I accepted those as it was cheap and I bought it in full knowledge it was a risk. It does the job, or it did.
It has now developed a couple of faults. The first is that when headphones are plugged in its a nightmare to get them to work properly, they work fine in every other appliance just the TV. Once they are unplugged the TV does not register this and thinks they are still plugged in so wont output audio through the speakers.
Now the picture has become so messed up it's very clear that there is a major issue with the panel, colours all over the place, weird banding, green replacing all blacks and other weird stuff. Change AV input it fixes itself for say 30 seconds and it's the same. Clear issue.
Panasonic are being fine about arranging an in warranty repair however they are saying that they cannot arrange a repair with the TV being in the original or similar packaging, which seems reasonable until you think about it. Can everyone really be expected to retain he packaging of every electrical item they own for the duration of the warranty in case of a faulty? Its a 55" TV, the box was HUGE and I live in a flat!
I am now faced with paying around 25 quid for a box to return it for repair, within warranty, because I didn't have the space to store a humongous box for a year in case their product broke down. Does anyone else have experience of a similar situation, and what was the outcome? End of the day Ill probably just have to pay as its cheaper than losing out on the TV but it seems farcical.
