Getting a receipt

Azza · 27 Jul 2010 at 16:25

Does anyone know if it is possible to get a receipt from a previous transaction in-store?

I bought an external hard drive from a high street store but it's now died, and the company will only take it back for RMA if I have proof of purchase, but I don't have the receipt any more.

Anyone think I would be able to go in and get another one printed off even if it was over a year a go...

Thanks.

Azza · 27 Jul 2010 at 16:34

Tefal said:
Did you buy it with a card?

Can you use the transaction as proof of purchase?

I have emailed them about that, just waiting for a reply.

Azza · 27 Jul 2010 at 19:16

Apparently a copy of my statement showing date and where I bought it from isn't enough, so I'm going to have to wait until I get back to Aber to see if I can get a receipt from the store there.

Also the bloke at Buffalo called me the wrong name so I can't be bothered dealing with them now.

Azza · 25 Aug 2010 at 20:51

So I went into the store today and they said they don't do receipt re-prints. The store in question is Argos by the way.

Not too happy.

Azza · 25 Aug 2010 at 21:14

Well I shown them a copy of my statement with the date and place of purchase but they said that wasn't enough.

I'll try and get in contact with their head office then.

Azza · 25 Aug 2010 at 21:21

*Moangroan* said:
Was it a credit card. If so can you contact the c/c them saying they will not give a refund with your statement as proof...worth a punt...lol

No it was a debit card.

vectisitch said:
they have to give you a refund in casdh if you have a receipt.if you don't then they can give you a credit note which you can use to get the new one.stand your ground on the bank statement,that is enough proof you bought it.they will give in if you are strong enough.they just try their luck as most ppl give in

It's over a year old so I need to RMA it with the manufacturer...

Azza · 25 Aug 2010 at 23:29

DannyDan said:
Phone Argos customer care, if you give them the date of the transaction, your card number, and the amount then they'll give you the details of the transaction which you can use in store to return the item.

I did this a couple of weeks ago.

OK, thanks I'll give it a go tomorrow.

Azza · 26 Aug 2010 at 00:03

Can some one link me to the law document where that is stated and I'll fire off another email to them.