Getting files in the right "Sent Items" folder

stoofa

stoofa

stoofa

Soldato
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OK.
We have an Exchange 2003 setup.
All of our users have accounts on this server.
The Windows users use Outlook and our Linux users use either IMAP or POP to connect.

We have a few "users" on the Exchange system which are basically virtual users.
For example, along with all of the named accounts we have an account:
"Support" which has its own mailbox etc.
So anything sent to [email protected] goes into this mailbox.
We then have about 4 people who can access this folder - they basically have full rights over this folder, so they can read email and most importantly - send email on behalf of this account.

Example:
John Smith has access to the Support mailbox and constantly has it open in Outlook along with his own mailbox.
When he creates a New Message he can use the "From" field and send it either as "John Smith" or as "Support".

Now here is the problem.
No matter who he send the email message as - be it himself or "Support" the message is automatically placed in his own "Sent Items" folder.
So even if he sends an email from or replies to an email sent to "Support" the reply he sends will appear in "John Smith" Sent Items.
Is there any way at all to make messages sent from the "Support" account actually go to the "Support" Sent Items?
I looked into using Outlook Rules but just cannot find a way of doing this.

Ta
 
This is all I could find on the subject so it may not be possible or that easy to do:

"It is worth remembering that when you send email 'on behalf of' your Delegator, a copy of the email will be placed in your own Sent Items folder, not the Sent Items folder of the Delegator.
What you can do though is add a From field to your Sent Items folder in order to easily identify emails that you have 'sent on behalf of' your Delegator. You can then periodically move/copy these items to the Sent Items folder of your Delegator - he will, of course, need to give you Editor permissions on his Sent Items folder."
 
yeah the only ways i know if is, as IAmATeaf says,
a. manually move the emails from time to time or
b. create a separate Outlook profile for the other mail account.
 
You could create a rule to do it but you would have to have something like From Support or Support Incident in the title to do it easily.

That way you could say if the title has Support Incident in move the e-mail from Sent 1 to Sent 2 or copy it or whatever.

A bit vague I'm afraid and all clients would need to use Outlook (assuming this is already the case).

It's worth looking into.



M.
 
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