OK.
We have an Exchange 2003 setup.
All of our users have accounts on this server.
The Windows users use Outlook and our Linux users use either IMAP or POP to connect.
We have a few "users" on the Exchange system which are basically virtual users.
For example, along with all of the named accounts we have an account:
"Support" which has its own mailbox etc.
So anything sent to [email protected] goes into this mailbox.
We then have about 4 people who can access this folder - they basically have full rights over this folder, so they can read email and most importantly - send email on behalf of this account.
Example:
John Smith has access to the Support mailbox and constantly has it open in Outlook along with his own mailbox.
When he creates a New Message he can use the "From" field and send it either as "John Smith" or as "Support".
Now here is the problem.
No matter who he send the email message as - be it himself or "Support" the message is automatically placed in his own "Sent Items" folder.
So even if he sends an email from or replies to an email sent to "Support" the reply he sends will appear in "John Smith" Sent Items.
Is there any way at all to make messages sent from the "Support" account actually go to the "Support" Sent Items?
I looked into using Outlook Rules but just cannot find a way of doing this.
Ta
We have an Exchange 2003 setup.
All of our users have accounts on this server.
The Windows users use Outlook and our Linux users use either IMAP or POP to connect.
We have a few "users" on the Exchange system which are basically virtual users.
For example, along with all of the named accounts we have an account:
"Support" which has its own mailbox etc.
So anything sent to [email protected] goes into this mailbox.
We then have about 4 people who can access this folder - they basically have full rights over this folder, so they can read email and most importantly - send email on behalf of this account.
Example:
John Smith has access to the Support mailbox and constantly has it open in Outlook along with his own mailbox.
When he creates a New Message he can use the "From" field and send it either as "John Smith" or as "Support".
Now here is the problem.
No matter who he send the email message as - be it himself or "Support" the message is automatically placed in his own "Sent Items" folder.
So even if he sends an email from or replies to an email sent to "Support" the reply he sends will appear in "John Smith" Sent Items.
Is there any way at all to make messages sent from the "Support" account actually go to the "Support" Sent Items?
I looked into using Outlook Rules but just cannot find a way of doing this.
Ta