Getting the most out of a rubbish karoo connection

James J · 29 Dec 2009 at 19:07

Well guys it appears I have abit of a problem lol.

I'm on karoo as I live in Hull so have a kingston telecommunications line (aka cannot get a BT line so karoo is the only ISP i can get for broadband)

My problem is my connection speed is pants! I'm currently on the 8mb package and my modem router is plugged directly into the main socket downstairs but im only connecting at 3.6mb :S Before we got sky hd it would connect at 6/7mb without fail when plugged directly into the master socket!

Now I've got microfilters on everything I should have (aka the telephone and the sky hd box) but im still connecting at a rubbish rate.

My stats are as follows:

Code:

System Up Time 00:08:05 
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time 
WAN PPPoA 1183 1157 0 970 1157 00:04:49 
LAN 10M/100M 1727 515 0 1062 266 00:07:56 
WLAN 11M/54M/270M 8474 7400 0 27249 12430 00:02:18 
 

ADSL Link Downstream Upstream 
Connection Speed 3767 kbps 447 kbps 
Line Attenuation 52.5 db 33.8 db 
Noise Margin 11.6 db 24.2 db

any suggestions?

tolien · 29 Dec 2009 at 21:20

Unplug the Sky box?

Mattus · 29 Dec 2009 at 22:56

How is the Sky box connected to the phone line? An existing phone socket, a new socket or an extension cord?

James J · 30 Dec 2009 at 16:02

Mattus said:
How is the Sky box connected to the phone line? An existing phone socket, a new socket or an extension cord?

existing. I've tried disconnecting it but it looks like karoo are basing my internet connection speed around 12db line noise. I'm on an ADSL service at the moment but would going to ADSL 2+ service (using karoo still sigh) get rid of this db "cap" and increase the line speed at all?

Caged · 30 Dec 2009 at 17:28

What are your line stats as reported by your router with the Sky box connected, and again with it disconnected? (Reset the router in between each test).

slowrunner · 30 Dec 2009 at 22:41

Sounds like they've switched you to a lower profile, probably for stability reasons, though they do seem to enjoy doing it randomly to me! (usually fixed within a few hours of sending them an e-mail).

My karoo'vebeenhad stats;

James J · 31 Dec 2009 at 14:40

Caged said:
What are your line stats as reported by your router with the Sky box connected, and again with it disconnected? (Reset the router in between each test).

exactly the same lol, no loss in anything or gain

James J · 31 Dec 2009 at 14:40

slowrunner said:
Sounds like they've switched you to a lower profile, probably for stability reasons, though they do seem to enjoy doing it randomly to me! (usually fixed within a few hours of sending them an e-mail).

My karoo'vebeenhad stats;

yeah that appears to be the case sadly

tolien · 31 Dec 2009 at 14:50

James J said:
exactly the same lol, no loss in anything or gain

So how did you arrive at this conclusion:

James J said:
Before we got sky hd it would connect at 6/7mb without fail when plugged directly into the master socket!

I'd be shocked if your modem reconnected at exactly the same speed, attenuation and SNR margin, provided you're on a rate adaptive service.

James J · 31 Dec 2009 at 15:56

tolien said:
So how did you arrive at this conclusion:

I'd be shocked if your modem reconnected at exactly the same speed, attenuation and SNR margin, provided you're on a rate adaptive service.

it did, i rang karoo up and my line has been capped to give me a more stable connection so im hitting the max I can get on the ADSL service in my area.

Caged · 4 Jan 2010 at 19:31

But if the Sky box affected your line then your line noise would change, even if the sync didn't. Just post the stats. If everything's identical then it's nothing to do with the Sky box.