Giant Warranty Issue

Soldato
Joined
18 Oct 2002
Posts
20,701
Location
England
Unbelievably the noise I thought I'd got rid of by re-greasing my headset is back - so I think my bike is suffering the same issue here, fork creak!

I've emailed the people I bought my Giant Defy 1 from (Rutland Cycles) and I'm pleased to say they've responded positively - they've asked for a pic of the fork (for type/spec and colour match) and also a note/pic of the frame number and they're going to try to organise a hot swap with me - via courier.

I'll put updates in here - hopefully it might help.
 
Soldato
Joined
18 Oct 2002
Posts
20,701
Location
England
Warranty claim is admitted - new fork ordered by dealer and soon as it's in from Giant i post mine back to them, the swap around should be 3 to 4 days so my downtime is pretty minimal.

Super service from Rutland.
 
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