• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

Gigabyte advising they cannot find a fault with RTX 3090 when I RMA'd due to BSOD

hobib_ali

hobib_ali

hobib_ali

Associate
Joined
26 Jan 2010
Posts
1,908
Hi Guys

So I have this RTX3090, suddenly every time I run a game it randomly crashes to a black screen rendering the PC unusable until a manual restart is done.

I tested it on my work PC and it does the exact same thing.

Playing stalker 2 is a no go as within minutes it black screens the whole PC

The card had like 6 month warranty left on it so I sent it to Gigabyte UK as a RMA

They advised they tested the card with Time spy extreme for hours and that it works with no faults, they sent me a screenshot of the timespy score

So ive responded advising I wouldn't send back a card if it was working, especially when I need one now so bad, I explained that it crashed 2 PC's and that I know when a card has malfunctioned as Ive owned many GPU's.

I dont know I feel like its not been checked properly as I know as soon as it comes back its gonna do the same thing all over again.

Any thoughts on this?
 
Do you have an ATX3.0 or 3.1 PSU?

The 3090 has wicked power transients that cause huge voltage spikes, which makes PSUs ‘correctly’ shut down if they aren’t designed to handle these.

I had a gigabyte 3090 that I RMA’ed for random ‘black screen / restarts’ during games. I eventually swapped the PSU and this sorted everything.

Edit: view windows event viewer and see what the black screens are logged as. A power kernel error, I expect.
 
Last edited:
I got something similar with my AMD 7900XTX, random crashes, black screens and fans ramping up. Tried loads of things but what ultimately sorted the issue was replacing my seasonic 1000w PSU (a good few years old by then) with a new modern seasonic 1200w one. Probably overkill but I think it was more likely the newer one was able to handle transient spikes better.

No issues with old psu and old GFX card (radeon VII) so think it was down to just how the later cards handle power draw, or the old psu just getting tired?
 
Last edited:
I had exactly the same thing with a 3070 and it was down to power spikes that a 650w platinum psu couldn't handle. I upgraded to my current Corsair RM850x aand no more problems. The 3000 series cards suffer from ridiculous power spikes.
 
fizzy said:
I got something similar with my AMD 7900XTX, random crashes, black screens and fans ramping up. Tried loads of things but what ultimately sorted the issue was replacing my seasonic 1000w PSU (a good few years old by then) with a new modern seasonic 1200w one. Probably overkill but I think it was more likely the newer one was able to handle transient spikes better.

No issues with old psu and old GFX card (radeon VII) so think it was down to just how the later cards handle power draw, or the old psu just getting tired?
Click to expand...
its not the PSU because I have used a borrowed 4090 and a 2080ti and both of the cards works flawlessly with zero issues on my PC, otherwise I would have had at least a crash or 2 on my current set up

Right now Im running a 5080 and again zero crashes, but as soon as that 3090 goes in it crashes with a black in screen in minutes
 
hobib_ali said:
its not the PSU because I have used a borrowed 4090 and a 2080ti and both of the cards works flawlessly with zero issues on my PC, otherwise I would have had at least a crash or 2 on my current set up

Right now Im running a 5080 and again zero crashes, but as soon as that 3090 goes in it crashes with a black in screen in minutes
Click to expand...

It’s probably because the 3090 causes massive power transient spikes.

As I asked; what PSU do you have? What does windows event viewer say?
 
Last edited:
clone said:
should have sent them a video of the card playing up that way they can't bull rap you.
Click to expand...
well I have explained that I wouldnt of sent an RMA over if the card was working, it crashed on 2 PC's so Im certain its the card, I think time spy and actual gameplay may be a bit different?>>?
 
Nitefly said:
Do you have an ATX3.0 or 3.1 PSU?

The 3090 has wicked power transients that cause huge voltage spikes, which makes PSUs ‘correctly’ shut down if they aren’t designed to handle these.

I had a gigabyte 3090 that I RMA’ed for random ‘black screen / restarts’ during games. I eventually swapped the PSU and this sorted everything.

Edit: view windows event viewer and see what the black screens are logged as. A power kernel error, I expect.
Click to expand...

I had a look and its doesnt specify other than saying a crash and hard power off report

the card was crashing every time I fired up stalker 2, but Ive had 3 cards after the 3090 and they worked perfectly, zero black screens, the 4090 I used every day for around 10 days and it didnt crash or lock up my PC
 
hobib_ali said:
Hi Guys

So I have this RTX3090, suddenly every time I run a game it randomly crashes to a black screen rendering the PC unusable until a manual restart is done.

I tested it on my work PC and it does the exact same thing.

Playing stalker 2 is a no go as within minutes it black screens the whole PC

The card had like 6 month warranty left on it so I sent it to Gigabyte UK as a RMA

They advised they tested the card with Time spy extreme for hours and that it works with no faults, they sent me a screenshot of the timespy score

So ive responded advising I wouldn't send back a card if it was working, especially when I need one now so bad, I explained that it crashed 2 PC's and that I know when a card has malfunctioned as Ive owned many GPU's.

I dont know I feel like its not been checked properly as I know as soon as it comes back its gonna do the same thing all over again.

Any thoughts on this?
Click to expand...

Does restarting always work? Perhaps you've got some intermittent fault? Could even be physical related if you don't use an anti-sag bracket and gigabyte might not be finding that if they are running the card in test bed orientation. Could be a million things really at this stage... Push them for more testing?
 
You must log in or register to reply here.
Back
Top Bottom