Dear Sir,
Our repair tam and tech support think there maybe a issue with your PSU. Therefore when dealing direct with us for this repair, we suggest you send to us your CPU, Memory and PSU with the motherboard for testing together on our repair teams test benches. Normally there is a handling fee of £15 to pay when dealing direct with us rather than sending the item back through your supplier as is the norm but because of the weight of your PSU and other hardware that we request you send in, on this occasion this £15 handling fee will not be chargeable..
However if you choose not to send the added requested hardware and only the motherboard itself, the fee will stand as per our normal terms and conditions for RMA repair (attached) our repair team can then only test/repair your item with their own compatible hardware and if no issue is found, we will inform you first by e mail with screenshot images before returning the item.
To proceed, please forward scanned copy of invoice/receipt of the item purchased and also the serial number of the board (see attached also). Further instructions will then follow.
Regards
Returns Admin Dept